With the NDIS rollout near you and being progressively rolled out over the next few years across Australia. More companies are using technology to handle customer service in an efficient and cost-effective way. First, every organisation wants to sustain a certain service level towards its participants, clients and families. Optimising staff schedules and participants services can provide enormous benefits, but require carefully implemented decision support systems if an organisation is to meet participants demands in a cost-effective manner while satisfying requirements such as flexible workplace agreements, shift equity, staff preferences, and part-time work.
Whether you work in the disability sector, a community organisation, Australian Government Agency, a healthcare provider or in education, understanding the National Disability Insurance Scheme is important as it is rolled out across Australia. This article can help you understand what NDIS software features you require to deliver compliant services that are of the highest possible quality (safe, timely, equitable, effective, efficient, and participant centred and to do this at the lowest total cost to clients without compromising those outcomes and services. In short, the aim is to improve the value of your services systems where value can be designed as outcomes and health care quality in relation to goal and outcome plan.
Using Participant-Reported information to connect and improve Goals and Outcomes
Optimised staff, participant goals scheduling and outcome monitoring is an important aspect in the National Disability Insurance Scheme (NDIS) the new competitive way of providing support for people with disability. Using Participant-Reported information to engage, improve Goals and Outcomes. Participants and families want to have a good relationship with their service providers and this requires good communication about what matters most to them, as well as developing a sense of trust and caring as time passes. We have seen that it is possible to enrich communication between participants and support workers by transforming the voice of the participant into information that is meaningful and actionable and thereby improve both participant-providers relationships as well as the health outcomes that matter most to participants.
Using Participant-Reported information to engage, improve and monitor Outcomes. Participants and families want to have a good relationship with their service providers and this requires good communication about what matters most to them, as well as developing a sense of trust and caring as time passes. We have seen that it is possible to enrich communication between participants and support workers by transforming the voice of the participant into information that is meaningful and actionable, and thereby improve both participant-providers relationships as well as the health outcomes that matter most to participants.
The implementation of a web-based easy to use and advanced client portal with shared features between patients and their care teams, created the technical infrastructure to develop FlowPoint a client portal. Collect information directly from participants, employees, families and feed recommendations immediately back to them through the web based client portal and to their teams. Evidence is also accumulating that structured electronic questionnaires in the data collection can improve the availability and accuracy of report information and the recognition of previously unidentified problems.
Feedback-data Analysis for participant engagement, service delivery improvement, NDIA reporting and service discovery
Results are available across organisational and professional borders for professionals, management, participants and nominees. FlowLogic provides real-time feedback and outcomes to highlight what has been accomplished and to identify improvement opportunities. The software is intended to describe and develop quality registries as a foundation for enhancing service quality, outcome monitoring and collaboration between participants, families and providers. The report concludes that utilisation of quality registries will allow to develop health care at local and national levels while improving research and industry collaboration from an international perspective.
Participant-Reported information to engage, connect, improve and help achieve goals in life
An essential element in all behaviour change is feedback, which is learning about the consequences of actions taken. FlowLogic delivers multi-level feedback to participants, families, providers and providers. Through feedback on performance measures, each provider has the opportunity to improve its work and without losing the business. The challenge is to make follow up work systematic and continuous, and not just an annual activity. FlowLogics and FlowPoint Feedback-data Reporting Service benchmark each providers performance to a new level. Behavior change, at the level of participant-provider interaction, is focused on letting the participant be a participant in care and not only a recipient. Instant feedback on registered data through the system’s screen makes participants aware of their goal status and the summary overview acts as a tool for communication between participant and provider. With transparent data, providers can share information; and based on new data from the participants, focus on the important things right now.
The questionnaire contains extensive branching logic and “behind the scene” automated algorithms to determine Goal KPI and outcome score to calculate results to store in historical database and to view in the web based client portal. It also has two-way data integration with FlowLogic where other details are extracted and presented to the participant for information. This data integration obviates the need for participants to remember or retrieve this information from other sources. Automated algorithms are also used to trigger messages to a participants goals and outcomes if a poorly score is detected. Reports are archived on the system and the web portal to provide the ability to track changes over time.
Want to speak to our friendly Digital Business Architects or book a FlowLogic and FlowPoint webinar to ask all the important questions and see our solutions in a live demo? We would love to hear from you! Please call us on 1300 552 166! send an email to our friendly Digital Architects. We will get back to you shortly.
Follow your feedback – with the Intelligent Feedback-data Reporting Service
Track and learn how well you are performing and where you can still improve your service. FlowLogic and FlowPoint our cloud-based Intelligent Feedback-data Reporting Service collects and analyses your survey data and displays your results in a clear format. The service makes it easy for you to see and understand your performance through your feedback results, and identifies when and where improvements are needed.
A approachable, anonymous and easy-to-use 5 Smileys help you listen to your participants and employees in all business environments. They encourage interaction, increase participants and employee engagement, and give you 20 times more feedback compared to our competitors’ solutions. Improve your participants and employee satisfaction with our on smiley feature.
Collect feedback from your participants effortlessly with our easy-to-place client portal service rating smileys. Ask your customised service experience question and capture the user’s feeling when interacting with your company. Once the smiley feedback is given, an open feedback box appears. Responses are collected and analysed in the web-based Feedback-data Analysis Service.
Integrated participant satisfaction management
Spot fluctuations in service performance, implement strategic changes and monitor your improvement results. Our service gives you both certainty of your actual performance and continuous insights for short term and long term action planning. You can easily track the ranking and trending data and compare your survey results to your operational activities. The result summaries are conveniently sent straight to your email.
Displaying our ready-made interaction reports in your physical locations is a great way to showcase your success and build your customers’ and employees’ trust. It shows that you listen and inspires your clients and staff to help you improve your service every day.
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