IT Service & Help Desk
We promote a quality approach to achieving business effectiveness
Improve IT Service quality through a constant cycle of agreeing, monitoring and reporting to meet the customers’ business objectives.
Datanova’s Service Level Management are the processes of planning, coordinating, drafting, agreeing, monitoring and reporting on SLAs, and the on-going review of service achievements to ensure that the required and cost-justifiable service quality is maintained and gradually improved.
Whether you have a Service Level Agreement, or just want to ensure satisfaction and prompt service, you can’t leave things to chance. The aim of Service Level Management is to put the right technology at the service of the customer.