Tech Trends for NDIS & My AgedCare

Game On for NDIS Participants

February 5, 2020January 30, 2020 by Christian Krauter

Game On NDIS Participants Games are a modern model of people’s self-organisation to achieve a goal. Companies’ operational structure and models have been the same since the 19th Century, based on hierarchy, bureaucracy and specialisation of labour in order to scale and achieve efficient results. This model requires clearly defined roles and responsibilities, accurate procedures ...

Gamification CRM Case Management Australian Non-Profit Market

April 15, 2020January 20, 2020 by Christian Krauter

We examine Gamification, Customer relationship management and Case Management as a communication and customer engagement tool for non-profit organisations in Australia.

Change management for NGOs

February 5, 2020January 6, 2020 by Christian Krauter

im-plementation of business strategies and the use of change management methods for NPOs and profit NDIS service Providers. In recent years, new dilemmas have arisen for those involved in the nonprofit sector. These dilemmas regard knowledge processes such as learning and development of individuals working for nonprofit organisations (NPOs) as well as organisational development (OD) ...

FlowPoint Self Service Participant Portal

April 24, 2020January 2, 2020 by Christian Krauter

With over 10 years of industry experience we provide Social CRM, eCRM, Case Management and mobile-ready Cloud Solutions for NDIS, Aged Care, Social Services and JobActive. FlowPoint, a highly sophisticated client self-service portal built and optimised for Australian Community Service Providers to stay compliant, competitive, productive and profitable

Christmas Message from the founder

February 5, 2020December 11, 2019 by Christian Krauter

Merry Christmas and a Happy New Year Almost three years ago - a major restructuring with some unforeseen obstacles - we survived. We had to make tough decisions but we stood by each other, supported by our families and made the necessary sacrifices. Huge thanks to all of you and my respect and a special ...

Patient Portal Personal Electronic Health Record

February 7, 2020October 11, 2019 by Christian Krauter

Patient Portal Personal Electronic Health Record: Today, patients are treated by different healthcare professionals and medical specialists in varying healthcare facilities, especially when they are chronically ill. Particularly for these patients, it is essential to improve inter-sectoral and cross-sectoral patient treatment. One challenge is bringing together all the relevant data for medical care. The communication ...

What is Business Intelligence

October 2, 2019 by Christian Krauter

Business intelligence (BI) is a technology-driven process for analyzing data and presenting actionable information which helps executives, managers and other corporate end-users make informed business decisions. Inside the slide show at the end of this post, we look at examples of how companies are using business intelligence systems currently and insight into the process of ...

Data Warehousing & CRM for NDIS

September 30, 2019 by Christian Krauter

Data mining is a powerful, new and emerging technology with great potential in information systems. It can be best defined as the automated process of extracting useful knowledge and information from large or complex data sets that are not classified. The knowledge discovered by data mining techniques would enable NDIS and Aged Care Service providers ...

Client Incident Management System

February 6, 2020September 15, 2019 by Christian Krauter

The client incident management system (CIMS) outlines the approach and key actions to manage a client incident. The Client incident management guide (guide) describes each of the actions and responsibilities of service providers and the department during the management of client incidents. Keywords: Victoria State Government, NDIS, Aged Care, CIMS, quality data, client relationship management, ...