Gamification CRM Case Management Australian Non-Profit Market
We examine Gamification, Customer relationship management and Case Management as a communication and customer engagement tool for non-profit organisations in Australia.
Change management for NGOs
im-plementation of business strategies and the use of change management methods for NPOs and profit NDIS service Providers. In recent years, new dilemmas have arisen for those involved in the nonprofit sector. These dilemmas regard knowledge processes such as learning and development of individuals working for nonprofit organisations (NPOs) as well as organisational development (OD) ...
FlowPoint Self Service Participant Portal
With over 10 years of industry experience we provide Social CRM, eCRM, Case Management and mobile-ready Cloud Solutions for NDIS, Aged Care, Social Services and JobActive. FlowPoint, a highly sophisticated client self-service portal built and optimised for Australian Community Service Providers to stay compliant, competitive, productive and profitable
Christmas Message from the founder
Merry Christmas and a Happy New Year Almost three years ago - a major restructuring with some unforeseen obstacles - we survived. We had to make tough decisions but we stood by each other, supported by our families and made the necessary sacrifices. Huge thanks to all of you and my respect and a special ...
Social Media in Business
Social & New Media for Mental Health and Disability Organisations What is social media in business 93% of nonprofits use at least one form of social media 93% of those use social media for marketing purposes Only 37% use it for program delivery Social Media audiences are growing faster than email and webpage audiences Sources: ...
Patient Portal Personal Electronic Health Record
Patient Portal Personal Electronic Health Record: Today, patients are treated by different healthcare professionals and medical specialists in varying healthcare facilities, especially when they are chronically ill. Particularly for these patients, it is essential to improve inter-sectoral and cross-sectoral patient treatment. One challenge is bringing together all the relevant data for medical care. The communication ...
What is Business Intelligence
Business intelligence (BI) is a technology-driven process for analyzing data and presenting actionable information which helps executives, managers and other corporate end-users make informed business decisions. Inside the slide show at the end of this post, we look at examples of how companies are using business intelligence systems currently and insight into the process of ...
Data Warehousing & CRM for NDIS
Data mining is a powerful, new and emerging technology with great potential in information systems. It can be best defined as the automated process of extracting useful knowledge and information from large or complex data sets that are not classified. The knowledge discovered by data mining techniques would enable NDIS and Aged Care Service providers ...
Client Incident Management System
The client incident management system (CIMS) outlines the approach and key actions to manage a client incident. The Client incident management guide (guide) describes each of the actions and responsibilities of service providers and the department during the management of client incidents. Keywords: Victoria State Government, NDIS, Aged Care, CIMS, quality data, client relationship management, ...
Mobile game-based learning system
A mobile game-based learning system for improving learning achievements (m-learning) In the past decade, the mobile phone industry and development of the mobile internet have been explosive. Mobile phones have become powerful mini computers and allow to develop an effective mobile game-based learning system. Thanks to user interaction with these ubiquitous devices and their use ...