Today, Australian Service Providers in NDIS, My Aged Care or any Government funded stream are using business software to manage operations but many are still struggling to keep up with the demanding industry changes to manage costs effectively because of a hairball of disparate software applications. This hairball is causing process bottlenecks and staff productivity issues. Integrated cloud business management software solutions such as the FlowLogic’s family suite of cloud-based products are transforming providers and enabling them to transcend growing pains and industry adjustments that previously were holding them back from taking their business to the next level of profitable growth.
When companies adjust to industry changes and start growing, they have several options to implement the front-and back-office systems needed. From accounting to CRM to client management and beyond, it becomes increasingly essential to integrate business software applications and standardise across a single database. The advantages of designing software systems in this manner tremendously improve business productivity, visibility across the organisation and cost savings. Let us examine some of the key areas in which NDIS and My Aged Care providers can benefit from implementing a FlowLogic family solution.
When a provider manages a client or staff, they often do so by re-entering the same data from the CRM system into the HR or client management system, NDIA or MyAged Care portal and then into the accounting system. Valuable time is wasted with manual data entry paper-based processes and back and forth communications. To fuel growth, providers need to manage clients and stay compliant in an efficient way to keep admin cost below 15%. The procedure-to-claim process that starts with acquiring staff, manage clients and with paying expense, it involves several touchpoints. Each of these touchpoints deals with software that needs to work together to enable a smooth process to commercially succeed.
An integrated solution ensures that the procedure-to-claim process is streamlined. It automates the entire process and eliminates manual errors by staff. When managers can track the status of operational tasks through self-service functionality that eliminates paper-based forms and errors, it frees up for higher-value activities, while simultaneously trimming the bottom line and staying compliant.
An integrated system like FlowLogic will streamline NDIS, My Aged Care or any other funding streams and it ensures that claims are generated
Once services have been delivered, and finance staff confirms whether the services were delivered claims are generated for submission to Gov portals or generate required PDF or CSV files. An integrated system like FlowLogic family will ensure claiming, payments are made on a timely basis and the process is automated. As a company grows, so does the number of staff. Operating disparate software systems for payroll, expense management and claiming can result in a spreadsheet nightmare. Calculating parameters such as salary, withholdings, deductions, and sick and leave day accruals can consume several hours each week. An integrated system like FlowLogic will streamline payroll and payment processing.
Getting an accurate view of a company’s operations can be a challenge if there are multiple disconnected systems. Data is fragmented and scattered, often out-of-date, error-prone and hard to maintain. Efforts to tie together multiple sources of data can be time-consuming and incomplete. Traditional add-on analytics tools for these disparate applications are expensive to purchase and implement, and often lack the ease of use necessary to make them pervasive.
With a cloud-based system like Flowlogic, IT no longer has to procure, install and maintain multiple systems and the various integrations between them. Operational costs are significantly reduced while management can instead be spent on growing the organisation and improving the company’s business operations.