Our Management Services or service-level management is a consultative approach focused on your organisation, improving management decisions with connecting people to the right data with delivering our superior database products and cloud services. Our Service level management involves comparing actual performance with pre-defined expectations, determining appropriate actions, and producing meaningful reports.
Monitoring Service Guarantees
Our SLM, SLA and Service desk engine, monitors progress using email notifications or other event processes. These automatically generate the metrics necessary to monitor achievement of the guarantees.
Measuring Customer Satisfaction
Measure it it possible use of survey application to collect information from customers as to their satisfaction with their service experience. Once a survey is created, it can be accessed by users in their self-service application.
Continual Service Improvements to Incident Management
The service level management process is improved by the service desk, using information collected within the platform.
SLM Service Level
Datanova’s Service Level Management are the processes of planning, coordinating, drafting, agreeing, monitoring and reporting on SLAs, and the on-going review of service achievements to ensure that the required and cost-justifiable service quality is maintained.
Datanova Service Level Agreements allows service / help desk teams to understand the level of service needed for various incident levels / priorities. This enables managers to evaluate and leverage resources more quickly, efficiently, and effectively.
IT Service Desk
Datanova’s Service Desk and Help Desk act as liaison between IT and the business for operational issues. As such, the customer perception of IT is formed for the most part from their opinion of the effectiveness of the services provided by the Help Desk.