SLM Service Level
We deliver a proactive, disciplined methodology to establish and manage acceptable levels of service
Datanova’s Service Level Management are the processes of planning, coordinating, drafting, agreeing, monitoring and reporting on SLAs, and the on-going review of service achievements to ensure that the required and cost-justifiable service quality is maintained and gradually improved.
Whether you have a Service Level Agreement, or just want to ensure satisfaction and prompt service, you can’t leave things to chance. The aim of Service Level Management is to put the right technology at the service of the customer.