Increased adoption by participants for the National Disability Insurance Scheme (NDIS), and the uptake of smartphones and tablets by organisations has changed how service delivery is conducted. And participants become more mobile, demanding reliable and flexible support under the umbrella of the NDIS.
In a competitive environment, negative experience and poor service can lead customers to switch service providers because poor service indicates inefficiency, higher cost and lower quality of care. The high expectation of customer service provided by service organisations in the information age poses a serious challenge for providers as they have to make an exceptional impression on every customer.
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NDIS case and participant management system
The adoption of CRM and self-serviced client portals is believed to boost effectiveness and efficiency customer service in NDIS or Aged Care community service providers. FlowPoint is a client portal and mobile friendly website that integrates the Aged Care or NDIS client management system into a single self-service user-personalised experience. The portal acts as a one-stop shop, or “gateway,” for users’ information and system needs.
FlowLogic and Flowpoint together give everything you need in one single solution. It brings together a complete frontend client portal with a dynamic Client Relationship Management (CRM) engine for providers, along with a secure mobile website participants and families.
FlowLogic and Flowpoint deliver a simple, interactive and informative experience for the participants wherever and whenever they want, with real-time integration with the provider’s system for seamless service delivery and administration.
The portal combined enables the effective provision of services to participants in an engaging and meaningful way, whilst increasing productivity, ensuring compliance, and enhancing reporting with real-time data and analytics required under the NDIS framework.
FlowLogic and Flowpoint provide the ultimate flexibility for providers to quickly adapt and capitalise on new opportunities, deliver new solutions and services, and prepare for the challenges of the NDIS. Paired with real-time reports on service compliance, cash flow, profitability across NDIA service items, house based reporting, participant management and much more.
Best of all, it will reduce operational and staff workloads, streamline processes whilst ensuring the provision of quality services. All supported by a super responsive and friendly team always on hand to help whenever you need it.
NDIS participant management software checklist
Fitted for NDIS to fasten the adoption, automates NDIS processes to provide participants with choice and flexibility while staff enjoys the workflows which enable automation. The software enables advanced NDIS client management allocation hence reducing overall administration cost.
Datanova has been delivering software solutions for employment services and other community service organisations for over 12 years. We continually refine, adapt and extend our software as the industry changes, and we are working proactively with our clients to ensure a smooth transition to the new model.