Business Planning Archives

Business Intelligence for NDIS & Aged Care Service Providers

June 23, 2022 by Christian Krauter

Helping Disability and Aged Care Service Providers to swing data into motion and business results Helping Disability and Aged Care Service Providers to turn data into motion and business results In the last few years, the role and importance of data across Disability and Aged Care Service Providers have been transformed by Australia’s Government to ...

Gamification CRM Case Management Australian Non-Profit Market

June 21, 2022January 20, 2020 by Christian Krauter

We examine Gamification, Customer relationship management and Case Management as a communication and customer engagement tool for non-profit organisations in Australia.

FlowPoint Self Service Participant Portal

June 21, 2022January 2, 2020 by Christian Krauter

flowpoint client self-service portal promotion teaser hero image

With over 10 years of industry experience we provide Social CRM, eCRM, Case Management and mobile-ready Cloud Solutions for NDIS, Aged Care, Social Services and JobActive. FlowPoint, a highly sophisticated client self-service portal built and optimised for Australian Community Service Providers to stay compliant, competitive, productive and profitable

Client Incident Management System

June 21, 2022September 15, 2019 by Christian Krauter

The client incident management system (CIMS) outlines the approach and key actions to manage a client incident. The Client incident management guide (guide) describes each of the actions and responsibilities of service providers and the department during the management of client incidents. Keywords: Victoria State Government, NDIS, Aged Care, CIMS, quality data, client relationship management, ...

Mobile game-based learning system

April 6, 2021August 26, 2019 by Christian Krauter

A mobile game-based learning system for improving learning achievements (m-learning) In the past decade, the mobile phone industry and development of the mobile internet have been explosive. Mobile phones have become powerful mini computers and allow to develop an effective mobile game-based learning system. Thanks to user interaction with these ubiquitous devices and their use ...

CRM Nursing Documentation System in Residential Aged Care

June 21, 2022July 11, 2019 by Christian Krauter

CRM and electronic systems are increasingly being introduced into healthcare settings. In residential aged care facilities (RACFs), CRM and electronic systems have the potential to improve care delivery while reducing caregivers’ documentation load and increasing the time available for residents’ care. In Australia, our audit of the official aged care accreditation reports shows that about ...

Data Management System

June 21, 2022May 10, 2019 by Christian Krauter

Abstract Collection, processing, and long-term storage of data for broad-scale, collaborative client monitoring and management pose technical and administrative challenges that, if not properly addressed, result in suboptimal management and learning. Data from many cooperators, often spanning multiple organisations, must be efficiently centralised and processed, and must be consistent in content and quality over the ...

NDIS Software Trends 2018

June 21, 2022February 16, 2019 by Christian Krauter

NDIS changed the volatile year for every Disability service provider in Australia, it seems. While the galaxy of company owners attention continues to reorganise around the NDIS, cloud-based software for the NDIS is also exerting influence that we are only now discovering. We should be living the golden age of data mining, chomping through seams ...

NDIS MyAgedCare value of digital self-service

June 21, 2022December 14, 2017 by Christian Krauter

NDIS MyAgedCare value of digital self-service: Towards assessing the value of digital self-service options from a provider perspective Given the ongoing digitisation of service, understanding the value co-creation process in the self-service context is getting more and more relevant for NDIS and My Aged Care providers alike. Prior research on service co-production has primarily focused ...

Intelligent Participant-Reported Feedback Service

June 21, 2022October 31, 2017 by Christian Krauter

Intelligent Participant-Reported Feedback Service to engage, connect, improve and help participants achieve goals in their life. Under the NDIS, participants will have a plan that is tailored to your goals, personal circumstances and disability support needs. The NDIS presents challenges for disability service providers in determining their organisation’s strategic direction. On the one hand, there ...