Engagement Models

Every business is different and business software must be custom-tailored to suit the needs of each business. Our solutions are highly customisable, providing a high degree of flexibility. The FlowLogic family of products allows all that and it is possible with no code changes!

Our Engagement Model Enables “On-Demand Flexibility” through a set of integration and infrastructure capabilities. Our client engagement model is customer-centric supporting innovation efforts and to achieve client agendas.

We engage with customers at each stage to minimise any risk to the engagement. Our customers are happy with the level of information shared with them. We believe in customer delight thru our execution methodology.

Our Support services are provided by a Digital Business Solutions Architect or helpdesk service, contactable by email and phone during business hours. Each support request is logged with Datanova’s helpdesk staff and an automated support ID is provided by email to the requester.

With the rollout of any system, there are four key, 4 requirements which must be delivered exactly as required:

Training – Multiple training options from onsite in-person training to digitally delivered training sessions are available with training designed to suit the requirements of our clients.

Ongoing Support / Account Management – Dedicated Digital Business Solutions Architect is assigned to each client. Datanova highly value our customer relationships and ensure that the highest level of service is provided with direct access to key staff, management and technical support.

Documentation – With any new and ongoing project the most important issue is lack of documentation to allow for future development which is why a comprehensive document matrix is provided outlining the features and ley deliverables as part of the inception of FlowLogic where required.

Client feedback – Datanova work very closely with our clients both to ensure our features are in line with current requirements, and to ensure support and management of our services is in line with evolving expectations. There are a number of ways in which feedback and collaboration is developed through group webinars and information sessions.