A process to plan, seek, advocate for, and monitor services from different social services or health care organisations and staff on behalf of a client. The process enables social workers in an organisation, or in different organisations, to coordinate their efforts to serve a given client through professional teamwork, thus expanding the range of needed services offered.

Case management limits problems arising from fragmentation of services, staff turnover, and inadequate coordination among providers. Case management can occur within a single, large organisation or within a community program that coordinates services among settings (Barker, 2003).

Streamline and automate processes with our human services software to maximise organisational efficiency and reduce backlogs. Fully engage electronically with participants, clients and their representatives. Provide real-time, 360-degree views to empower caseworkers and optimise outcomes.

Our case management and services delivery cloud-based software is designed for a broad range of human service organisations – including counselling, mental and behavioural health,  disability support, outreach, education, mediation and residential services.

Delivering an impressive return on investment by integrating scheduling and calendaring, critical incident notes, service planning, service delivery tracking, billing, outcomes evaluation, reporting, referrals, wait-listing and document management in one intuitive package. 

You can use a state-of-the-art cloud case management system right now. Our customers have been accessing their case data online for some time,  our web-based product has been thoroughly tested by satisfied users. And they all agree that their work is more efficient now that paper-based.

A solution to assist your case managers and clients to progress towards a life of greater safety and stability. Optimise your client functioning and well-being by providing and coordinating high-quality software, in the most effective and efficient manner possible.

Our case management software includes a built-in document management to securely store all case related electronic files such as electronic and scanned documents, photographs, audio and video files.

Hard copy documents can be scanned directly to a case from any suitable network scanner.  Up-to-date documents and files are available via a web-browser for users with sufficient case rights.

Collaboration with other social workers, other disciplines, and other organisations are integrated into the case management software process. 

All case management activities are documented in the appropriate client record electronically and secured, maintained, and disclosed in accordance with regulatory, legislative, statutory, and employer requirements. 

Collaboration tools in our case management software will empower your staff with up-to-date, real-time information on their caseload, tasks, and other responsibilities.

 Additional features:

• Management of Client 
• Client Management
• Complete and Integrated Business Workflow Management
• Employee Record Management
• Integrated Package and Budget Management 
• Case Management
• Point of Care
• Scheduling
• Mobility
• Open architecture to support interfacing and integration to external Payroll, HR, Award interpretation and Finance software
• Brokerage and Outsourced Service
• Provider Management Employee Portal
• Funding Program Management

The Portal allows clients and their participants, clients, respondents, lawyers, organisations and citizens to interact with the system. This empowers clients, eliminates double handling, reduces errors, speeds up processes and delivers government 2.0 services. 

Complete flexibility to define what client information is important to your organisation. In a few minutes, change the names of fields, add your own, No IT staff required!

Supports the entire life cycle of a client from referral, through screening, risk and needs assessment, service delivery, discharge, re-entry, and aftercare, focus on delivering your mandate.

Case Workers can easily manage and view all Case-related documents  and if users can easily attach documents and other case-related files to cases and their sub-entities.

With one click, see a client’s complete history when they were admitted, staff members assigned to them, history of treatment, case notes, and any other involvement. With this information on hand staff can quickly assess the entire history.

Workflow management allows you to deliver on your internal and external KPI’s. Deliver the right information to the right people at the right time. Worrying about contract compliance and audits will be a thing of the past.

Possible to restrict access to particular types of client information. You can even specify, on a per client basis, exactly which users are allowed to see specific types of information.

FlowLogic is a cloud-based software and is accessed via a web browser. This means that you can work form anywhere, as long as there is internet connection, be it on desktop, laptop or mobile device.

FlowLogic has a comprehensive tracking system which keeps track of who logged in last, what changes were made and it even saves all previous version of a file or document. 

Reminders to identify client needs and build action plans for services, or if you want to build an action plan for screening, risk and needs assessment, service delivery, discharge, re-entry, and aftercare. Reminders and easy to schedule tasks building multiple custom action plans to help you stay on track.