FLOWLOGIC POWERED BY DATANOVA DATA CAPTAINS
Our Data Captains deliver a proactive, disciplined methodology to establish and manage acceptable levels of maintenance service. Only by providing outstanding service and product quality will we achieve our aims of long-term success and sustained improvements.
DATA CAPTAINS DELIVER A PROACTIVE, DISCIPLINED METHODOLOGY
Datanova’s Data Captains take care of traditional administration tasks, new features set up, customising Flowlogic(not development), training users, and “ready to use” new features that become available with each Flowlogic update. We commit to keeping scheduled monthly appointments, run workshops and work with you to make sure your FlowLogic system is healthy and up-to-date. Data Captains manage all development projects and tasks for your organisation. Data Captains are thoroughly familiar with the customisation capabilities of Flowlogic and Flowpoint and are responsive to your staff and all users.
TURBO-CHARGE WITH DATA CAPTAINS
Our Data Captains are a team of highly trained and qualified, Digital Business Solution Architects with a great wealth of experience in the sector to develop Flowlogic at the highest level and to achieve new levels of innovation—for you and your organisation. Understanding what works and what does not is critical, both during the deployment and over the long term, below are some highlights of the Data Captain service.
Proactively monitor Flowlogic implementation and post-implementation, identify areas of improvement, recommend courses of action, develop best practices, and create an improvement plan.
Ongoing best practices for administration, comprising unique tips and tricks for the system, analytics, workflow, health checks and financial forecasting. Pitfalls to avoid, and actionable ideas to improve how your organisation uses Flowlogic.
Assist with on-going maintenance, show new features, working on enhancements and how to manage your programs, services and outcomes using the latest and greatest technologies. Comprehensive webinar sessions to ensure high end-user adoption.
A measure of adoption is based on a defined set of key performance indicators (KPIs) that can be pulled from the system. I consider KPIs to be a sophisticated form of measuring adoption. Ensure desired behaviours and an understanding of adoption.
HOW MANY HOURS DO YOU NEED FOR THE DATA CAPTAIN SERVICE
The number of hours for the data captains service required depends on the size of your business, how many internal Data Champions you have, the complexity of the system, the volume of user requests, and so on.
For example, for 50 staff, and assuming 1 in-house Data Champion is available to work with our Data Captains the estimated number of hours would be 2 per months minimum which is 24 hours annually.
Investing in a Data Captain will do wonders for your solution. With a Data Captain who is thoroughly familiar with our product family and NDIS or My Aged Care, you’ll ensure that your data is safe, your users are up-to-date, and you get the most from your solution.
DATANOVA DATA CAPTAIN HOURLY PACKAGES PRICING
An online portal to report the use of Data Captain hours monthly is available to clients and for you to approve service hours for a wide range of work like monthly online webinar sessions, to identify system health, workshop new features, training, system ongoing support and strategic system development due to dynamics in the industry.
ACHIEVING OUTSTANDING CRM ADMINISTRATION
Our Data Captains, play a critical role in making your Flowlogic on-going success. Data Captains work with stakeholders to define requirements, customise Flowlogic or Flowpoint to satisfy organisational goals and appeal to users, to keep managers happy, an eye on system health and performance, activate new features, answer user questions, and much more.