Datanova is very excited to introduce FlowPoint, a cloud based portal preloaded with functions to engage and self-service your customers. FlowPoint is optimised for FlowLogic, our sophisticated Cloud Based CRM Solution which is designed to address the needs of Australian community care organisations. FlowLogic assists your organisation in improving outcomes, operating more efficiently, and in meeting the expectations of today’s customers.

Your customers will be empowered to exercise choice and control and access a wide range of mainstream and community-based support, both formally and informally. This will require greater connectivity, integration, and collaboration between suppliers across all market segments.

Now you may be asking yourself: What is a portal and how does my organisation benefit from using it?

A portal can be referred to as a doorway or an entrance. That is exactly what FlowPoint is, it is your doorway to improve service to ensure enduring relationships with clients. FlowPoint gives each customer a unique, personal and preferred perspective of your business.

Portals are an opportunity to transform key business processes through the use of Internet technologies to improve service to customers.

• Customer self-care access to real-time information
• Customisable web-based application
• View account  and modify account data
• Fully functional and extensible application
• Fully customisable Customer Center
• Real-time tracking & posting of transaction activity
• Accurate, real-time view of account info & balances etc

Here’s why you’ll love our FlowPoint Portal:

• Single point of access to integrated cloud applications.
• Better communication and collaboration.
• More efficient processes and improvements.
• Definite point of difference which will put you a step ahead of your competition
• Improved customer satisfaction and retention.
• Lower cost by reducing the number of servers.
• Real-time account creation and data validation
• Web-based Self-registration and data collection in 24X7
• Automatic service provisioning
• Powerful backend Admin Functions

Communities and Portals are an opportunity to take your customer experience to a new level. Client self-service information and management tools for site visitors or clients covering a range of support services.

24/7 self-service provides your clients with a single point of access via a web browser on any device to application, content, services and a personalised experience that will lead to higher customer satisfaction.

Whether it is booking an appointment or checking the status of previously changed appointments, FlowPoint self-service cloud portal lets your customers do all of this from one single interface.

It is your customer’s one-stop-shop for all support activities. Smart Approval Routing is an integrated, real-time Service Management allowing to build truly automated end-to-end processes that help businesses focus on what matters most: making every customer relationship extraordinary.