McCallum Disability Services

McCallum Disability Services

Since 1953, McCallum has grown into one of Western Victoria’s most comprehensive organisations of its kind, delivering a range of services including accommodation, respite, day support, outreach, lifestyle options and supported employment across Ballarat and St Arnaud to more than 600 people. McCallum has recently merged with Ballarat Regional Industries (BRI) and is now the largest Social Enterprise in Western Victoria employing over 300 people with disability.

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The key challenge to supporting that growth is laying the groundwork to scale the business effectively and efficiently while maintaining customer service and support.

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McCallum needed a customised ERP Solution that would consolidate and automate its current process, create visibility into financials, and adhere to compliance requirements. The cloud-based solution leverages the Flowlogics Family platform which automates business processes from capture and workflow to service management and archiving to improve efficiency and compliance.
A dynamically innovative digital eco platform allows McCallum to consolidate and automate its current process, create visibility into financials, and adhere to compliance requirements.


• Established McCallum champions within the line of business for the Flowlogic admin team and management.
• SLA Management for better tracking and improved customer service. The cases that are logged are assigned a priority based on which the SLA is decided for that particular case.
Business Workflows definition for increased operational efficiency. Business workflows with multiple business logic and business rules.
Workflow management for providing greater automation in the business process. The system was designed in such a way that for every case that gets logged, various tasks are created which are executed by the Flowlogic admin.
Audit trail. Any changes that are being performed on any entities in Flowlogic, get captured in audit history. This is vital for compliance and accountability purposes.
Role-based access to ensure data security. Different users have been given different roles & privileges in the CRM system as per the business requirement. This ensures that none of the users is able to see the information which they are not supposed to see.

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