Change Management Process

Change Management explained, processes provided to implement

Change Management processes typically provides a system of planning, scheduling, implementing, and tracking changes that need to be completed within an company. Using Change Management in combination with the rest of your Service Management workflow enables you to assess the scope of the change, analyse the costs associated with the change (in terms of time and expense), perform impact and risk analysis, and schedule the resources needed to complete the change. Using Service Level Agreements enables you to define service levels and measure the efforts of your support staff as they implement the changes.

· Automated approval processing ensures all stakeholders affected by a change can make the appropriate preparations
· Change plan performance reviewing for improved change processes
· Task dependencies for controlled, orderly deployment of IT changes
· Identifies resource conflicts and redundancies that hamper IT staff productivity
· Ability to categorise change requests by type of service (order processing, payroll, etc.)
· Filtered bulletin board broadcasts region, site, and department- specific notices, not all to Public
· Work order functionality to track 3rd party requests for change. Integration through Web Service publishing.
· Prioritise IT changes based on business impact
· User Experience Group re-design of UI for usability and consistent win/web look & feel and functionality
Avoid and Reduce Business Costs

  • Create, track, and manage task dependencies
  • Control and orderly deploy changes

Simplified Project Management

  • Enforce task sequencing and task dependencies
  • Automate approval processes to enable all effected stakeholders to participate
  • Monitor, manage & mitigate risk associated with IT and business change

Improved ability to plan for change

  • Ensure resources are neither wasted nor in short supply during change activities
  • Identify improvements to and perfect change processes
  • Impact of changes is known before and during change activities =
  • Minimise impact of changes on the business

These elements of managing change are essential to keeping your business running smoothly and maintaining a competitive edge, but they can present a challenge in view of today’s highly complex and continually changing IT infrastructures.

Customer Challenges:
1.Control Change
Increasing Pace of Change
Improve or enable change processes that are out of control
Increasing complexity of the IT environment
2.Manage or minimise risk associated with changes
3.Managing Costs of changes to IT infrastructure

A well defined process addresses the chaotic nature of managing change by providing a set of standard change practices to use throughout the lifecycle of any requested change. An organisation implements a lifecycle approach to managing change by automating the workflow required to process a change request through various stages.

The change request generated must store details and definitions that provide a clear understanding about the intent of the change. All changes should be tested and approved prior to deployment to ensure the correct level of notification and minimal user impact. Do you have an approval technology to automatically route the details of desired changes to to key stakeholders for review and comment.
Implementing changes quickly is important; implementing them accurately, according to the operational needs of the business unit, is even more critical.
Prior to implementing any change, the organisation requesting the change should clearly spell out what a successful change looks like and the tolerance levels allowed for disruption to the organisation as a result of a change.
When the success of a change request is dependent upon the work of outside departments or third party vendors external to the organisation, specific details on performance requirements are available to the manager for easy follow-up.
Your service process should conform to a framework of best-practices with integrated work level process and procedures. Then you can easily adapt the implementation, as your business needs and IT process evolve.
While some best practice frameworks do describe what best practices look like from a high level, it does not define how to implement detailed processes and work-level procedures that enable those recommendations. It provides high-level guidance on what should be done, but leaves it up to each business to develop and implement work-level procedures for daily service delivery and service support activities that match their unique requirements.
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