Service Management Processes Archives

Game On for NDIS Participants

February 5, 2020January 30, 2020 by Christian

Game On NDIS Participants Games are a modern model of people’s self-organisation to achieve a goal. Companies’ operational structure and models have been the same since the 19th Century, based on hierarchy, bureaucracy and specialisation of labour in order to scale and achieve efficient results. This model requires clearly defined roles and responsibilities, accurate procedures ...

Change management for NGOs

February 5, 2020January 6, 2020 by Christian

im-plementation of business strategies and the use of change management methods for NPOs and profit NDIS service Providers. In recent years, new dilemmas have arisen for those involved in the nonprofit sector. These dilemmas regard knowledge processes such as learning and development of individuals working for nonprofit organisations (NPOs) as well as organisational development (OD) ...

Patient Portal Personal Electronic Health Record

February 7, 2020October 11, 2019 by Christian

Patient Portal Personal Electronic Health Record: Today, patients are treated by different healthcare professionals and medical specialists in varying healthcare facilities, especially when they are chronically ill. Particularly for these patients, it is essential to improve inter-sectoral and cross-sectoral patient treatment. One challenge is bringing together all the relevant data for medical care. The communication ...

Data Warehousing & CRM for NDIS

September 30, 2019 by Christian

CRM and Data Warehousing for NDIS and Aged Care

Data mining is a powerful, new and emerging technology with great potential in information systems. It can be best defined as the automated process of extracting useful knowledge and information from large or complex data sets that are not classified. The knowledge discovered by data mining techniques would enable NDIS and Aged Care Service providers ...

Client Incident Management System

February 6, 2020September 15, 2019 by Christian

The client incident management system (CIMS) outlines the approach and key actions to manage a client incident. The Client incident management guide (guide) describes each of the actions and responsibilities of service providers and the department during the management of client incidents. Keywords: Victoria State Government, NDIS, Aged Care, CIMS, quality data, client relationship management, ...

NDIS Software Program Implementation

March 15, 2020July 19, 2019 by Christian

Implementing NDIS software for Participant Management can be a dangerous undertaking. It is filled with uncertainty and change. Hidden obstacles lurk around every corner. Implementing NDIS Participant Management software isn’t just a job - it’s an adventure! And we haven’t even started talking about software yet. Because implementing the NDIS software program is an adventure, ...

CRM Nursing Documentation System in Residential Aged Care

July 11, 2019 by Christian

CRM and electronic systems are increasingly being introduced into healthcare settings. In residential aged care facilities (RACFs), CRM and electronic systems have the potential to improve care delivery while reducing caregivers’ documentation load and increasing the time available for residents’ care. In Australia, our audit of the official aged care accreditation reports shows that about ...

NDIS client management

July 3, 2019 by Christian

Flowlogic a client management system that helps providers adapt to the National Disability Insurance Scheme (NDIS). It makes managing claims, invoices and reporting easier, and allows users to track participants outcomes and goals by providing a central place to store data. Please see our Google Slide Show presentation at the end of the article. Keywords: ...

NDIS Workflow & Task Automation Software

February 9, 2020June 24, 2019 by Christian

cloud based automated workflows conceptional screen

Unfortunately, many processes throughout the NDIS journey today are still slow and inefficient. This is often due to an NDIS Service providers reliance on systems not talking to each other, paper forms and lack of personalised workflow automation software technologies to provide organisations with a powerful, intuitive, and affordable cloud-based solution. Keywords: tasks, workflows, dashboards, ...

Data Management System

May 10, 2019 by Christian

Abstract Collection, processing, and long-term storage of data for broad-scale, collaborative client monitoring and management pose technical and administrative challenges that, if not properly addressed, result in suboptimal management and learning. Data from many cooperators, often spanning multiple organisations, must be efficiently centralised and processed, and must be consistent in content and quality over the ...