Gamification CRM Case Management Australian Non-Profit Market
We examine Gamification, Customer relationship management and Case Management as a communication and customer engagement tool for non-profit organisations in Australia.
Business Strategy
All about business strategies and the means by which it sets out to achieve its desired objectives. It can simply be described as a long-term business planning. Specifying the organization’s mission, vision and developing policies and plans, often in terms of projects and programs.
FlowPoint Self Service Participant Portal
With over 10 years of industry experience we provide Social CRM, eCRM, Case Management and mobile-ready Cloud Solutions for NDIS, Aged Care, Social Services and JobActive. FlowPoint, a highly sophisticated client self-service portal built and optimised for Australian Community Service Providers to stay compliant, competitive, productive and profitable
Patient Portal Personal Electronic Health Record
Patient Portal Personal Electronic Health Record: Today, patients are treated by different healthcare professionals and medical specialists in varying healthcare facilities, especially when they are chronically ill. Particularly for these patients, it is essential to improve inter-sectoral and cross-sectoral patient treatment. One challenge is bringing together all the relevant data for medical care. The communication ...
Data Warehousing & CRM for NDIS
Data mining is a powerful, new and emerging technology with great potential in information systems. It can be best defined as the automated process of extracting useful knowledge and information from large or complex data sets that are not classified. The knowledge discovered by data mining techniques would enable NDIS and Aged Care Service providers ...
Client Incident Management System
The client incident management system (CIMS) outlines the approach and key actions to manage a client incident. The Client incident management guide (guide) describes each of the actions and responsibilities of service providers and the department during the management of client incidents. Keywords: Victoria State Government, NDIS, Aged Care, CIMS, quality data, client relationship management, ...
Mobile game-based learning system
A mobile game-based learning system for improving learning achievements (m-learning) In the past decade, the mobile phone industry and development of the mobile internet have been explosive. Mobile phones have become powerful mini computers and allow to develop an effective mobile game-based learning system. Thanks to user interaction with these ubiquitous devices and their use ...
Data-driven dashboards for better decision-making
Providing timely and effective services in the NDIS and My Aged Care requires the management of individual participants or clients as well as the flow and demands of the entire organisation. Dashboards visualise a consolidated set data for a certain purpose which enables users to see what is happening and to initiate actions through information ...
NDIS Software Program Implementation
Implementing NDIS software for Participant Management can be a dangerous undertaking. It is filled with uncertainty and change. Hidden obstacles lurk around every corner. Implementing NDIS Participant Management software isn’t just a job - it’s an adventure! And we haven’t even started talking about software yet. Because implementing the NDIS software program is an adventure, ...
CRM Nursing Documentation System in Residential Aged Care
CRM and electronic systems are increasingly being introduced into healthcare settings. In residential aged care facilities (RACFs), CRM and electronic systems have the potential to improve care delivery while reducing caregivers’ documentation load and increasing the time available for residents’ care. In Australia, our audit of the official aged care accreditation reports shows that about ...
NDIS Workflow & Task Automation Software
Unfortunately, many processes throughout the NDIS journey today are still slow and inefficient. This is often due to an NDIS Service providers reliance on systems not talking to each other, paper forms and lack of personalised workflow automation software technologies to provide organisations with a powerful, intuitive, and affordable cloud-based solution. Keywords: tasks, workflows, dashboards, ...