Business Strategy Archives

Business Intelligence for NDIS & Aged Care Service Providers

June 23, 2022 by Christian Krauter

Helping Disability and Aged Care Service Providers to swing data into motion and business results Helping Disability and Aged Care Service Providers to turn data into motion and business results In the last few years, the role and importance of data across Disability and Aged Care Service Providers have been transformed by Australia’s Government to ...

Gamification CRM Case Management Australian Non-Profit Market

June 21, 2022January 20, 2020 by Christian Krauter

We examine Gamification, Customer relationship management and Case Management as a communication and customer engagement tool for non-profit organisations in Australia.

FlowPoint Self Service Participant Portal

June 21, 2022January 2, 2020 by Christian Krauter

flowpoint client self-service portal promotion teaser hero image

With over 10 years of industry experience we provide Social CRM, eCRM, Case Management and mobile-ready Cloud Solutions for NDIS, Aged Care, Social Services and JobActive. FlowPoint, a highly sophisticated client self-service portal built and optimised for Australian Community Service Providers to stay compliant, competitive, productive and profitable

Patient Portal Personal Electronic Health Record

June 21, 2022October 11, 2019 by Christian Krauter

Patient Portal Personal Electronic Health Record: Today, patients are treated by different healthcare professionals and medical specialists in varying healthcare facilities, especially when they are chronically ill. Particularly for these patients, it is essential to improve inter-sectoral and cross-sectoral patient treatment. One challenge is bringing together all the relevant data for medical care. The communication ...

Data Warehousing & CRM for NDIS

June 21, 2022September 30, 2019 by Christian Krauter

CRM and Data Warehousing for NDIS and Aged Care

Data mining is a powerful, new and emerging technology with great potential in information systems. It can be best defined as the automated process of extracting useful knowledge and information from large or complex data sets that are not classified. The knowledge discovered by data mining techniques would enable NDIS and Aged Care Service providers ...

Client Incident Management System

June 21, 2022September 15, 2019 by Christian Krauter

The client incident management system (CIMS) outlines the approach and key actions to manage a client incident. The Client incident management guide (guide) describes each of the actions and responsibilities of service providers and the department during the management of client incidents. Keywords: Victoria State Government, NDIS, Aged Care, CIMS, quality data, client relationship management, ...

Mobile game-based learning system

April 6, 2021August 26, 2019 by Christian Krauter

A mobile game-based learning system for improving learning achievements (m-learning) In the past decade, the mobile phone industry and development of the mobile internet have been explosive. Mobile phones have become powerful mini computers and allow to develop an effective mobile game-based learning system. Thanks to user interaction with these ubiquitous devices and their use ...

Data-driven dashboards for better decision-making

June 21, 2022August 15, 2019 by Christian Krauter

NDIS software data driven dashboards better decision-making

Providing timely and effective services in the NDIS and My Aged Care requires the management of individual participants or clients as well as the flow and demands of the entire organisation. Dashboards visualise a consolidated set data for a certain purpose which enables users to see what is happening and to initiate actions through information ...

NDIS Software Program Implementation

June 20, 2022July 19, 2019 by Christian Krauter

Implementing NDIS software for Participant Management can be a dangerous undertaking. It is filled with uncertainty and change. Hidden obstacles lurk around every corner. Implementing NDIS Participant Management software isn’t just a job - it’s an adventure! And we haven’t even started talking about software yet. Because implementing the NDIS software program is an adventure, ...

CRM Nursing Documentation System in Residential Aged Care

June 21, 2022July 11, 2019 by Christian Krauter

CRM and electronic systems are increasingly being introduced into healthcare settings. In residential aged care facilities (RACFs), CRM and electronic systems have the potential to improve care delivery while reducing caregivers’ documentation load and increasing the time available for residents’ care. In Australia, our audit of the official aged care accreditation reports shows that about ...