Gamification CRM Case Management Australian Non-Profit Market

Gamification CRM Case Management man woman board datanova logo

We examine Gamification, Customer relationship management and Case Management as a communication and customer engagement tool for non-profit organisations in Australia.

Read more

Client Incident Management System

client incident management system cover
The client incident management system (CIMS) outlines the approach and key actions to manage a client incident. The Client incident management guide (guide) describes each of the actions and responsibilities of service providers and the department during the management of client incidents. Keywords: Victoria State Government, NDIS, Aged Care, CIMS, quality data, client relationship management, ...

Read moreClient Incident Management System

NDIS MyAgedCare value of digital self-service

NDIS MyAgedCare value of digital self-service cover
NDIS MyAgedCare value of digital self-service: Towards assessing the value of digital self-service options from a provider perspective Given the ongoing digitisation of service, understanding the value co-creation process in the self-service context is getting more and more relevant for NDIS and My Aged Care providers alike. Prior research on service co-production has primarily focused ...

Read moreNDIS MyAgedCare value of digital self-service

Managing customers: CRM measure Service Quality

Managing customers CRM measure Service Quality

The concept of customer relationship management is gaining attraction in companies across the world. Because businesses have come to terms with the opportunities inherent in the adoption and implementation of CRM initiative. CRM measure Service Quality with the establishment of divisions such as: customer experience, customer complaint, customer relations, customer value and advancement respectively, it …

Read moreManaging customers: CRM measure Service Quality

Business Management: Online Communication towards social CRM

Business Management Online communication towards social CRM

Intensive consumer participation on social media has raised new challenges in terms of reputation management and CRM. We tackle the issue of online reputation management in the era of social media. It explores the practices of Social Media managers using a qualitative research methodology based mainly on online observation. It is not merely a case …

Read moreBusiness Management: Online Communication towards social CRM

Aged Care NDIS Case Database Management & CRM 2.0

aged-care-ndis-case-database-management-crm-2-0-01

How to implement Aged Care NDIS Case Database Management & CRM 2.0 as a strategy for managing interactions and communication with patients/participants/clients which involves using Information and Communication Technology to organise, automate, and coordinate business processes. CRM with the Web technology provides Community Service and Healthcare Providers the ability to broaden service beyond its usual …

Read moreAged Care NDIS Case Database Management & CRM 2.0

M-Health monitor NDIS progress

m-health-monitor-ndis-progress-female-doctor
The increasing use of the smartphone, tablet and growing computational power show immense promise for improved mobile health technologies. One of the advantageous medical uses of the integrated camera within this intelligent system is that patients can scan, analyse and make regular examinations in any place. With using M-Health monitor NDIS progress and goal outcomes. ...

Read moreM-Health monitor NDIS progress

Social media marketing CRM to social CRM Strategy

social-media-marketing-crm-to-social-crm-strategy-conceptual
Social media marketing CRM to social CRM Strategy Social media is a must for an organisation to remain competitive on the market. Social Media is a tool to manage relationships with customers and keep them closer. The use of social media marketing represents a strong factor in developing a CRM strategy. CRM considers the client ...

Read moreSocial media marketing CRM to social CRM Strategy

Search engine marketing and business performance

Search engine marketing business performance

CRM as a marketing attitude Thanks to information technology and network development, e-business has become a new economic mode and has evolved to play an important role in people’s daily lives. This is especially evident with the rise of online shopping – more and more consumers are searching for information and ordering goods online. The …

Read moreSearch engine marketing and business performance