The concept of customer relationship management is gaining attraction in companies across the world. Because businesses have come to terms with the opportunities inherent in the adoption and implementation of CRM initiative. CRM measure Service Quality with the establishment of divisions such as: customer experience, customer complaint, customer relations, customer value and advancement respectively, it […]
Web 2.0
The information published in web2.0 importance is given on usability and sharing. The information published in Web2.0 world travels like wild fire, either partially or in full. Widgets and Tagging are two important features of Web2.0.
The information published in web2.0 importance is given on usability and sharing. The information published in Web2.0 world travels like wild fire, either partially or in full. Widgets and Tagging are two important features of Web2.0.
Child Protection Case Management
Children are among the most vulnerable populations, especially in times of conflict, famine, natural disasters and other emergency situations. With the increasing frequency of emergency situations globally, there is a notable need to ensure that child protection efforts are adequately prioritised and resourced. Quality, timely data and information are critical to the success of child […]
Patient Portal Personal Electronic Health Record
Patient Portal Personal Electronic Health Record: Today, patients are treated by different healthcare professionals and medical specialists in varying healthcare facilities, especially when they are chronically ill. Particularly for these patients it is essential to improve inter-sectoral and cross-sectoral patient treatment. One challenge is bringing together all relevant data for medical care. The communication of […]
Aged Care: Social Network Platforms Service Support
Aged Care Social Network Platforms Service Support: Most developed countries currently face a demographic change towards an ageing society. In this respect, the so-called transition age between 60 and 75 is crucial for individual health and wellbeing, since it usually is connected with the transition from work life to retirement. This leads to a fundamental […]
Healthcare: CRM 2.0 within E-Health
CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction. The term e-health is an emerging field as the intersection of healthcare, Information Communication Technology, and business process, referring to health services and information delivered or enhanced through the Internet and related technologies. In a broader sense, the term characterises not only a […]
Aged Care NDIS Case Database Management & CRM 2.0
How to implement Aged Care NDIS Case Database Management & CRM 2.0 as a strategy for managing interactions and communication with patients/participants/clients which involves using Information and Communication Technology to organise, automate, and coordinate business processes. CRM with the Web technology provides Community Service and Healthcare Providers the ability to broaden service beyond its usual […]
How to implement a Marketing 2.0 Model
How to implement a Marketing 2.0 Model combines traditional marketing techniques with Web 2.0 and other social media elements. By using your website, blog, social network(s), and email marketing to create a conversation between your company, customers, and prospects, Marking 2.0 allows you to extend your marketing reach beyond that of traditional marketing methods. Combining […]
Case Management Solution for Social Services CRM
Off The Shelf E-Government Solutions for the Public Sector Reduced budgets and increased competition for funding means qualifying and protecting your streams is an imperative. Delivering services under the a new care model means that you need to adapt and evolve the way you deliver services at present.We live in a consumer society. Giving the […]
Web 1.0, 2.0 and 3.0 for dummies
Want to know the differences between web 1.0, 2.0 and 3.0? Here is your answer. The below slideshow “Web 1.0, 2.0 and 3.0 for dummies” gives you a simple explanation of the evolution of web 1.0, 2.0 and 3.0 and the differences between them. When the web was in its early days, we didn’t know exactly […]