Intensive consumer participation on social media has raised new challenges in terms of reputation management and CRM. We tackle the…
social crm
articles and blog posts about social crm scrm focus on opportunities by sales and customer service. factors that drive social CRM adoption and different implications of social CRM adoption for performance outcomes.
What is Social Commerce? Define Social Commerce. Social commerce is the next step in the evolution of eCommerce. Social commerce…
How to implement Aged Care NDIS Case Database Management & CRM 2.0 as a strategy for managing interactions and communication…
How to implement a Marketing 2.0 Model combines traditional marketing techniques with Web 2.0 and other social media elements. By…
Social media marketing CRM to social CRM Strategy Social media is a must for an organisation to remain competitive on…
CRM as a marketing attitude Thanks to information technology and network development, e-business has become a new economic mode and…
Gamification marketing campaigns: What is gamification? Experts seem to agree that gamification relates to the use of game design in…
Mobile CRM: Business benefits mobile marketing The use of mobile phones in Australia represents an outstanding business opportunity. Almost 80%…
CRM as a marketing attitude Effective CRM systems, or customer relationship management, relates to the aspects of exchange that a…