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CRM as a marketing attitude Thanks to information technology and network development, e-business has become a new economic mode and…
CRM as a marketing attitude Effective CRM systems, or customer relationship management, relates to the aspects of exchange that a…
Game on: Gamification CRM Case Management in the Australian Non-Profit Market We examine Gamification, Customer relationship management and Case Management…
E-Business Explained, Challenges and Opportunities. What is e-business? Many organisations are creating opportunities by conducting business in the cloud. But…
Social cloud statistics Australia and how Australian people and businesses are using social media. Article inspired by the 2015 edition…
Gamification Social CRM defined focus for Australian Community Service Providers or anyone interested in Gamification. Gamification is a business strategy…
What is Social CRM? Benefits, impact and processes. Social CRM, a social way of thinking about customer relationship management and…
How can we employ custom mobile development to improve client experience, productivity and business results? Australia’s companies are under pressure…
Cloud PORTAL for Customer Engagement & self-service Datanova introduces ‘FlowPoint’ a cloud portal preloaded with functions to engage and self-service…