Off The Shelf E-Government Solutions for the Public Sector

Reduced budgets and increased competition for funding means qualifying and protecting your streams is an imperative. Delivering services under the a new care model means that you need to adapt and evolve the way you deliver services at present.We live in a consumer society. Giving the public control of their own budget means they will spend it with the social care provider who offers choice and sells their services effectively.

Case Management Solution for Social Services CRM – Google Slide Show included.

You will be dealing with customers individually rather than via a block Contract. You will need solutions that allow your personnel to record, understand and anticipate the needs of service users. They will need to capture all aspects of a client’s interaction with you whether in person, by telephone, email or online. You will also need to treat people as customers who you quote for service, who orders your service and who you invoice individually when the service is delivered.

As your environment becomes more competitive, the price people pay for services might reduce and your income will be affected. Efficient cloud systems are needed to automate and streamline your delivery processes to help you save on cost. You will need to be able to offer a repeatable service but based on a wider range of choices and options. So you need systems that allow you to cost and manage the delivery process.

A unique customer service approach uses Customer relationship management solutions which are now mature enough to meet changing social care needs. Less manual processes and duplication can improve on staff productivity allowing more time to focus on front line service delivery. A single view with easy reporting, mobile working and full integration with outlook and web access will improve operational efficiencies.

Meet FlowLogic a case management solution for social services CRM.

A system like FlowLogic enables you to be more consistent regarding how you deliver services. FlowLogic allows you to adapt to new working practices as well as integrating with existing systems. CRM solutions are widely used in commercial settings and have been designed to support changing requirements. FlowLogic has been developed to support the move towards personalisation. Customer-led not practitioner driven. Designed to handle the pace of change in social care. 360 degree joined up view of the performance of services you have provided across your organisation.

Access to the information that you need.
A cloud Self-service is built into every aspect of FlowLogic.

Giving control to the service user

Personalisation has a basic requirement which is to help social service users find individual solutions and achieve satisfactory outcomes. For example multiple agencies are required to support and it can be difficult to keep track of the various organisations and contacts involved, and the care events that need to take place. Fact is that a personalise approach would embrace a better view of her care plan and in turn take more control of their lives.

Case Creation and Information Capture

• Intake and Screening
• Validation
• Eligibility
• Entitlement
• Identification of client needs
• Desired outcome

• Services to be provided
• Personal Information
• Case Information
• Assessments
• Investigative Information
• Form Editor

Case management – Associate any information to any case

Case management requires the tracking of not only structured information, people involved, contact information, details and more, but also un-structured documents such as images, forms, notes and even audio and video files. FlowLogic provides the glue that binds all of the case information together and makes it available in a secure fashion, to those who need it.

A comprehensive and summarised view of each individual case on her dashboard to see her workload and completed assessments against specific timelines. Open assessments or referral details directly from the dashboard, with electronic storage of documents to upload to the system.

Case management – Assessments for compliance

• Initial Assessment
• Risk Factors
• Historical Changes
• Skills Assessments
• Medical Information
• Financial Situation

Dashboard Case Management Solution

The Case Management Solution has a business intelligence dashboard data driven and visualisation tool that displays the current status of metrics and key performance indicators (KPIs) for your organisation. The dashboards consolidate and arrange numbers, metrics and performance scorecards on a single display. Tailored for a specific role and display metrics targeted for a single point of view or department. The essential features of a BI dashboard product include a interface and the ability to pull real-time data from multiple sources.

• User friendly, intuitive dashboard
• Quick overview of processes
• Case management and solution advisor
• Follow up tasks
• Case loads and watch list
• Option to limit access to certain sites

FlowLogic Case Management Solution Benefits 

• Connect x numbers of offices to single member database
• Automated business process & configurable workflow
• Case management and solution advisor
• Improved effectiveness with:
• Tiered support, auto escalations, attachments,
• and member self services
• Supervisor & Caseworker monitoring

Highly configurable, extensible and based on open-industry standards

A cloud based solution that works with you,
communicating with the power of collaboration.

About Datanova: Over the last 12 years Datanova has gained a wealth of experience working with various social service providers. All have varying requirements and localised approaches to executing and delivering care. Our collaborative approach to developing our cloud based data systems in conjunction with our end user community means we always evolve our systems with the direct input of the industry. Creators of FlowLogic a Case Management Solution for Social Services CRM.

External Info Links:

Case Management Solution for Social Services CRM Slide show created with Google Slide Show

Australian Government My Aged Care website about the aged care system.My Aged Care
The National Disability Insurance Agency(NDIA) agency.

Please call a Datanova Digital Business Solution Architect on 1300 552 166 and book your complimentary Webinar or alternatively send an email to Datanova. You can book a webinar straight from our booking form here and we will get back to you shortly.