NDIS Industry Leader Information Session

Hear from the CEO of one of Australia’s most successful disability organisations and what it took to get there! We would like to welcome you to join us for a NDIS Information session with an industry leader, Torrien Lau, CEO of Focus ACT, Canberra. Torrien is currently the CEO of a mid-size not for profit […]

NDIS Software Trends 2018

NDIS changed the volatile year for every Disability service provider in Australia, it seems. While the galaxy of company owners attention continues to reorganise around the NDIS, cloud based software for the NDIS are also exerting influence that we are only now discovering. We should be living the golden age of data mining, chomping through […]

Data Management System

Abstract Collection, processing, and long-term storage of data for broad-scale, collaborative client monitoring and management pose technical and administrative challenges that, if not properly addressed, result in suboptimal management and learning. Data from many cooperators, often spanning multiple organisations, must be efficiently centralised and processed, and must be consistent in content and quality over the […]

DSS Creates Competitive Advantage NDIS Aged Care

Decision Support System Creates Competitive Advantage NDIS My Aged Care Businesses continually seek competitive advantage for NDIS and Aged Care to establish a competitive advantage in the marketplace. Operational automation and visibility is key – the pace of digital business demands that the right decisions are made at the right time… often at a pace […]

CRM Nursing Documentation System in Residential Aged Care

CRM and electronic systems are increasingly being introduced into healthcare settings. In residential aged care facilities (RACFs), CRM and electronic systems have the potential to improve care delivery while reducing caregivers’ documentation load and increasing the time available for residents’ care. In Australia, our audit of the official aged care accreditation reports shows that about […]

CRM and Data Warehousing for NDIS and Aged Care

Data mining is a powerful, new and emerging technology with great potential in information system. It can be best defined as the automated process of extracting useful knowledge and information including, patterns, associations, trees, changes, trends, anomalies and significant structures from large or complex data sets that are not classified like the My Aged Care […]

Patient Portal to access Electronic Health Record (PEHR)

Over the last years we stepwise implemented our vision of a personal cross-enterprise electronic health record (PEHR) in the Rhine-Neckar-Region in Germany. The patient portal is one part of the PEHR architecture with IHE connectivity. The patient is enabled to access and manage his medical record by use of the patient portal. Moreover, he can […]

Managing customers: CRM measure Service Quality

The concept of customer relationship management is gaining attraction in companies across the world. Because businesses have come to terms with the opportunities inherent in the adoption and implementation of CRM initiative. CRM measure Service Quality with the establishment of divisions such as: customer experience, customer complaint, customer relations, customer value and advancement respectively, it […]

Business Management: Online Communication towards social CRM

Intensive consumer participation on social media has raised new challenges in terms of reputation management and CRM. We tackle the issue of online reputation management in the era of social media. It explores the practices of Social Media managers using a qualitative research methodology based mainly on online observation. It is not merely a case […]

Child Protection Case Management

Children are among the most vulnerable populations, especially in times of conflict, famine, natural disasters and other emergency situations. With the increasing frequency of emergency situations globally, there is a notable need to ensure that child protection efforts are adequately prioritised and resourced. Quality, timely data and information are critical to the success of child […]