Patient Portal to access Electronic Health Record (PEHR)

Over the last years we stepwise implemented our vision of a personal cross-enterprise electronic health record (PEHR) in the Rhine-Neckar-Region in Germany. The patient portal is one part of the PEHR architecture with IHE connectivity. The patient is enabled to access and manage his medical record by use of the patient portal. Moreover, he can […]

Managing customers: CRM measure Service Quality

The concept of customer relationship management is gaining attraction in companies across the world. Because businesses have come to terms with the opportunities inherent in the adoption and implementation of CRM initiative. CRM measure Service Quality with the establishment of divisions such as: customer experience, customer complaint, customer relations, customer value and advancement respectively, it […]

Business Management: Online Communication towards social CRM

Intensive consumer participation on social media has raised new challenges in terms of reputation management and CRM. We tackle the issue of online reputation management in the era of social media. It explores the practices of Social Media managers using a qualitative research methodology based mainly on online observation. It is not merely a case […]

Child Protection Case Management

Children are among the most vulnerable populations, especially in times of conflict, famine, natural disasters and other emergency situations. With the increasing frequency of emergency situations globally, there is a notable need to ensure that child protection efforts are adequately prioritised and resourced. Quality, timely data and information are critical to the success of child […]

Patient Portal Personal Electronic Health Record

Patient Portal Personal Electronic Health Record: Today, patients are treated by different healthcare professionals and medical specialists in varying healthcare facilities, especially when they are chronically ill. Particularly for these patients it is essential to improve inter-sectoral and cross-sectoral patient treatment. One challenge is bringing together all relevant data for medical care. The communication of […]

Difference between CRM and e-CRM

Today the internet is a significant economic and social force and has brought more than just technological change to business world. The internet has changed the traditional business model of organisation and forced organisation to embrace operational changes. Difference between CRM and e-CRM is that e-CRM refers to electronic customer relationship management or simpler CRM […]

2016 Datanova Christmas Greetings Message

I’m again amazed at how time managed to run away from us and how quickly this year went by. As I am busy with my rather crazy non-stop routine it’s hard to send personal wishes so I thought of posting this letter through our social media channels – I hope it finds you! With New Year’s approaching, I […]

Aged Care: Social Network Platforms Service Support

Aged Care Social Network Platforms Service Support: Most developed countries currently face a demographic change towards an ageing society. In this respect, the so-called transition age between 60 and 75 is crucial for individual health and wellbeing, since it usually is connected with the transition from work life to retirement. This leads to a fundamental […]

Healthcare: CRM 2.0 within E-Health

CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction. The term e-health is an emerging field as the intersection of healthcare, Information Communication Technology, and business process, referring to health services and information delivered or enhanced through the Internet and related technologies. In a broader sense, the term characterises not only a […]

Define Social Commerce

What is Social Commerce? Define Social Commerce. Social commerce is the next step in the evolution of eCommerce. Social commerce can be briefly described as commerce activities mediated by social media. In social commerce, people do commerce or intentionally explore commerce opportunities by participating and/or engaging in a collaborative online environment. As a relatively new […]


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