Client Incident Management System

NDIS MyAgedCare client incident management system (CIMS): Empowers Australian Service Providers to effectively respond to client incidents The client incident management system (CIMS) outlines the approach and key actions to manage a client incident. The Client incident management guide (guide) describes each of the actions and responsibilities of service providers and the department during the […]

NDIS Case Management Software

Introducing an Advanced Cloud NDIS Case Management Software Solution Please see our Google Slide Show presentation at the end of the article or download our brochure here. What is effective case management? Case management is a process, encompassing a culmination of consecutive collaborative phases that assist clients to access available and relevant resources necessary for […]

NDIS MyAgedCare value of digital self-service

NDIS MyAgedCare value of digital self-service: Towards assessing the value of digital self-service options from a provider perspective Given the ongoing digitisation of service, understanding the value co-creation process in the self-service context is getting more and more relevant for NDIS and My Aged Care providers alike. Prior research on service co-production has primarily focused […]

GMB for NDIS Service Providers

Why GMB is important for NDIS Service Providers Google My Business (GMB) is one of the most important search engine marketing tools available for NDIS Service Providers – and nonprofits. If you’re not familiar with the term, Google My Business is what is used to setup, verify, and update the information Google shows in local […]

Intelligent Participant-Reported Feedback Service

Intelligent Participant-Reported Feedback Service to engage, connect, improve and help participants achieve goals in their life. Under the NDIS, participants will have a plan that is tailored to your goals, personal circumstances and disability support needs. The NDIS presents challenges for disability service providers in determining their organisation’s strategic direction. On the one hand, there […]

NDIS Industry Leader Information Session

Hear from the CEO of one of Australia’s most successful disability organisations and what it took to get there! We would like to welcome you to join us for a NDIS Information session with an industry leader, Torrien Lau, CEO of Focus ACT, Canberra. Torrien is currently the CEO of a mid-size not for profit […]

NDIS Software Trends 2018

NDIS changed the volatile year for every Disability service provider in Australia, it seems. While the galaxy of company owners attention continues to reorganise around the NDIS, cloud-based software for the NDIS is also exerting influence that we are only now discovering. We should be living the golden age of data mining, chomping through seams […]

Data Management System

Abstract Collection, processing, and long-term storage of data for broad-scale, collaborative client monitoring and management pose technical and administrative challenges that, if not properly addressed, result in suboptimal management and learning. Data from many cooperators, often spanning multiple organisations, must be efficiently centralised and processed, and must be consistent in content and quality over the […]

DSS Creates Competitive Advantage NDIS Aged Care

Decision Support System Creates Competitive Advantage NDIS My Aged Care Businesses continually seek competitive advantage for NDIS and Aged Care to establish a competitive advantage in the marketplace. Operational automation and visibility is key – the pace of digital business demands that the right decisions are made at the right time… often at a pace […]

CRM Nursing Documentation System in Residential Aged Care

CRM and electronic systems are increasingly being introduced into healthcare settings. In residential aged care facilities (RACFs), CRM and electronic systems have the potential to improve care delivery while reducing caregivers’ documentation load and increasing the time available for residents’ care. In Australia, our audit of the official aged care accreditation reports shows that about […]