Roster of Care (RoC)

NDIS Roster of Care (RoC) | NDIS Roster Software

Keywords: NDIS; NDIA; Roster of Care; National Disability Insurance Scheme; NDIS Roster Software;

Disability Service Providers should develop a Roster of Care (RoC) using the Assistance with Daily Living price limits to help the NDIA decide the type of support to include in a participant’s plan. The NDIA provides a Provider SIL Pack with tools and templates to assist in creating the participant’s Roster of Care (RoC) and supporting documents. This document is essential for outlining the type and level of support a participant requires NDIS funding for. Does your current internal scheduling application allow you to design a Roster of Care for your support workers to supplement the approved document?

Roster of Care (ROC) software solution

Datanova understands the requirements of the National Disability Insurance Scheme (NDIS) and Consumer Directed Care (CDC). Use Flowlogic’s scheduler to efficiently manage and schedule your RoC support staff. Flowlogic offers a unified system to intelligently manage all data about your organization, including RoC processes like matching the right worker to the right job and facility.

Flowlogic now includes a Roster of Care with a user-friendly visual interface to outline the support a participant will receive during a typical week. It specifies how many support workers and housemates the participant needs and includes support ratios in NDIA terms. The Scheduler for Roster of Care details the times and days when support is required, as well as periods when SIL support is not needed, such as time with family, on holidays, at work, or attending a day program.

Flowlogic now includes a Roster of Care with a supported visually graphical interface to describe the support a participant will receive get during a typical week.
Our Roster of Care will show how many support workers and housemates the participant needs. In NDIA lingo this is called your support ratio. The Roster of Care lists the times and days you need this support. Our RoC also list times when you don’t need SIL support. This includes time spent with family or friends, on holidays, at work or time spent at a day program.

Highlights and Features of Flowlogic’s Scheduler:

• Shift Availability Overview chart appears during shift editing. The chart displays interactions for availability and RoC, with an option to require override reasons.
• Roster Managers can enable a one-time edit for staff to update their availability.
• New Chart when editing shift, Shift Availability Overview
• The chart shows interactions for Availability and RoC
• Interactions can be set to require an overriding reason
• New Report ‘Availability Override Reasons’ with filters
• Require a comment override for ‘Maybe Available” (on shift save)’ is set to Disable
• Cycle Weeks copied from Claim Frequency
• Show “Real-time updates for shift and staff data in the scheduler.

Managing shifts using our smart scheduler for Australian Service Providers

The Scheduler of Care simplifies shift management for better NDIS compliance and service delivery. Customizable labels and colors in the scheduler are linked to billables for clear oversight.

To access the RoC scheduler, select it from the main menu, filter to clients, and click on a participant’s name. Cycles can be set to 1, 2, or 4 weeks and adjusted to any past start date.

When editing shifts, the system alerts managers to potential conflicts outside of staff availability. Managers can enable a setting to require override comments for unavailable or “Maybe Available” statuses. These comments are captured in detailed reports.

The RoC painter (picture below) can be selected in the Roster from the main menu, filter to clients, and then click on the name of the person. The cycle can be changed in the roster settings and can be set to 1, 2 or 4 weeks and you can choose any cycle start date in the past.

NDIS Roster of Care (ROC) software solution

The cycle can be changed in the router settings. It can be set to 1, 2 or 4 weeks and you can choose any cycle start date in the past. Be careful reducing the cycle size in the setting as old painter data can be lost. For example, two weeks changes to 1 week, the 2nd-week data will be blank if the Staff painter is changed for that staff. This is a minor, but worth noting.

When editing a shift, these will caution the manager from adding them outside their available time. When saving a shift with caution, you can enable a setting to request roster managers to add an override comment for both Unavailable and Maybe Available statuses. These comments can be reported in the reporting section.

Allow an Employee to ‘Edit their Availability’

You can now allow staff to edit their own availability as a ‘once-off’ update. Enable the toggle on the top right of the painter and press save at the bottom. This will give the Staff member a ‘once-off’ access to edit their Availability under My Profile. Once the staff has saved their changes, they will no longer be able to edit Availability under their ‘My Profile’.

Enhanced Reporting and Scheduling

Flowlogic provides real-time updates for shift and availability conflicts, ensuring accurate scheduling and compliance. Error prompts and override comments ensure transparency and accountability.

Improve efficiency, service quality, and compliance with tools to manage care worker schedules, appointment updates, bill tracking, and more. Capture case notes, surveys, and care plan details directly within the platform.

For more information, explore our comprehensive NDIS Software articles.

While editing a shift, the above chart will appear in the top right. It will update live every time you change each client or staff. If the shift overlaps painted space on that period, a warning is triggered and it shows as a result icon on the right of the chart.

If the Roster of Care or Staff Availability is totally blank (not painted at all) it will ignore this row. If just the day is blank, yet there is a painted area on any other day, this will result in a shift error.

When saving the shift, you can prompt the Roster Manager to add an override comment for each shift error. This can be reported under Reports > Availability Override Reasons.

Provide updates on the time of arrival of care workers, info about appointments, bill tracking, and other valuable information directly to customers for NDIS compliance, improved efficiency, service quality, and to stay transparent. Have industry-specific forms for support and care plan visibility, right in the palm of your hand. Take notes, report case notes, and capture surveys.

For more information please read our NDIS Software articles below

Updated Roster of Care Submission Tool
Guide to using the SIL Provider Pack (DOCX 2.7MB)
NDIS Software
NDIA Government Body
Google NDIS Software Reviews