Winning in the New World. What will be required to win participants business
In the future, in order to keep business advantage and more importantly retain participants in the new retail environment, service providers will need a mechanism to bind the member to a service plan – delivering value in the relationship that is differentiating in the market. NDIS rise of Location-based L-commerceI believe that in an age where consumer expectation is framed by YELP ratings and iPhone and tablet apps that let you take a picture of personal check in order to make a deposit at your bank – prospective members will have similar expectations for ease of use in the social service space, NDIS rise of Location-based L-commerce!
Companies Australia wide are going wireless to increase productivity, speed delivery to market, and reduce operating costs. The domino effect of the success of wireless technology has resulted in a unique opportunity for innovation and creativity in technology, marketing, and business strategy.
Active engagement of employees is the first step in any successful transformation. Flowlogic a cloud based leading-edge database engine aimed at improving productivity and enabling and driving growth. With Flowlogic mobile you can use consumer satisfaction data or interview consumers about their experiences with your company and radically simplify business processes and for business analytics. Flowlogic mobile will provide your teams with the data they need to make smarter decisions and better meet the needs of clients.
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NDIS and the rise of the mobile workforce
Example Case Study: Regional Social Service AgencyUpdate Case Files In Real Time In The Field To Help Social Workers Protect client/participant/pensioner
Organisations face the challenge of managing a work force that is no longer in a single location. Work is more team oriented, making it more difficult to assess individual contributions. One solution is to use electronic employee monitoring systems automating supervision. This can possibly hurt morale and undermine efforts to encourage workers to contribute their ideas to the organisation.
A example case study: Social workers must go see each client/participant/pensioner at least once every 30 days. We need a solution to document case workers’ visits while reducing paperwork. Vital to facilitate communication with all key stake holders, courts and other service providers involved in the person’s care.
Enabled Solution: Provide opportunities for supervisors to accompany staff and provide immediate feedback on their skills and supports staff in translating skills taught in formal training, then applying them in real practice generates creative alternatives in working with challenging circumstances
Benefits: Mobile solution that goes into the home, takes a picture of the person which is GPS-stamped, date-stamped and time-stamped to validate the visit. Home visits have increased by 30 percent in the US since the solution was deployed. Down time waiting in doctor’s offices, school or courtroom is now productive time with access to data and systems.
Flowlogic screenshots
We invite you to book a webinar today and see for yourself what Flowlogic can do for your organisation. For Booking your seat please call us on 1300 552 166. Or email us with your details and we will get back to you shortly.
Flowlogic Mobile ConciergeA FREE mobile app for your clients, service providers and staff
A free mobile app for our clients and a – powerful tool for the services providers. Connected to FlowLogic engage the power of personalised content and community reach. Support innovation and creativity in product and service delivery development, business processes, and participant support.
About Datanova: Over the last 12 years Datanova has gained a wealth of experience working with various social service providers. All have varying requirements and localised approaches to executing and delivering care. Our collaborative approach to developing our cloud based data systems in conjunction with our end user community means we always evolve our systems with the direct input of the industry. Creators of FlowLogic a Case Management Solution for Social Services CRM.
