CRM Archives - Datanova

Manage multiple funding streams

July 12, 2020July 12, 2020 by Ben Brown

Today, Australian Service Providers in NDIS, My Aged Care or any Government funded stream are using business software to manage operations but many are still struggling to keep up with the demanding industry changes to manage costs effectively because of a hairball of disparate software applications. This hairball is causing process bottlenecks and staff productivity ...

Datanova’s University LMS platform for NDIS Service Providers

May 27, 2020May 12, 2020 by Christian Krauter

It has been more competitive for NDIS service providers to recruit new staff, and it is vital to grab the best applicants attention to sell them on why your organisation is the best choice. Therefore Datanova is delighted to announce a newly established service for Flowlogic clients our partners the NDIS university. A cloud-based learning ...

Gamification CRM Case Management Australian Non-Profit Market

April 15, 2020January 20, 2020 by Christian Krauter

We examine Gamification, Customer relationship management and Case Management as a communication and customer engagement tool for non-profit organisations in Australia.

FlowPoint Self Service Participant Portal

April 24, 2020January 2, 2020 by Christian Krauter

With over 10 years of industry experience we provide Social CRM, eCRM, Case Management and mobile-ready Cloud Solutions for NDIS, Aged Care, Social Services and JobActive. FlowPoint, a highly sophisticated client self-service portal built and optimised for Australian Community Service Providers to stay compliant, competitive, productive and profitable

Data Warehousing & CRM for NDIS

September 30, 2019 by Christian Krauter

Data mining is a powerful, new and emerging technology with great potential in information systems. It can be best defined as the automated process of extracting useful knowledge and information from large or complex data sets that are not classified. The knowledge discovered by data mining techniques would enable NDIS and Aged Care Service providers ...

Data-driven dashboards for better decision-making

August 15, 2019 by Christian Krauter

Providing timely and effective services in the NDIS and My Aged Care requires the management of individual participants or clients as well as the flow and demands of the entire organisation. Dashboards visualise a consolidated set data for a certain purpose which enables users to see what is happening and to initiate actions through information ...

NDIS Software Program Implementation

March 15, 2020July 19, 2019 by Christian Krauter

Implementing NDIS software for Participant Management can be a dangerous undertaking. It is filled with uncertainty and change. Hidden obstacles lurk around every corner. Implementing NDIS Participant Management software isn’t just a job - it’s an adventure! And we haven’t even started talking about software yet. Because implementing the NDIS software program is an adventure, ...

CRM Nursing Documentation System in Residential Aged Care

June 22, 2020July 11, 2019 by Christian Krauter

CRM and electronic systems are increasingly being introduced into healthcare settings. In residential aged care facilities (RACFs), CRM and electronic systems have the potential to improve care delivery while reducing caregivers’ documentation load and increasing the time available for residents’ care. In Australia, our audit of the official aged care accreditation reports shows that about ...

Bulk Payment Request Software for the NDIA

May 22, 2019 by Christian Krauter

The NDIS participant portal is called myplace. It is a secure website portal on the Australian Government’s myGov website where you or a person you trust (a nominee or child representative) or an NDIS Service Provider can access your NDIS information. To make it easier to find and use information further enhancements have been made ...