NDIS Industry Leader Information Session

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Hear from the CEO of one of Australia’s most successful disability organisations and what it took to get there! We would like to welcome you to join us for a NDIS Information session with an industry leader, Torrien Lau, CEO of Focus ACT, Canberra.

Torrien is currently the CEO of a mid-size not for profit organisation that delivers support to people with disability. With postgraduate qualifications in business, a graduate of the Australian Institute of Company Directors, accredited mediator, trainer and business owner, Torrien has extensive experience as a business consultant and leader of people.

Over the last three years, Torrien has transformed Focus ACT into one of the most successful and creative disability organisations in the country.
Starting at a place where like many operations, fears of sustainability, a less than impressive balance sheet and an uncertain future were at the forefront of strategic thinking. Two years later, Focus is in the top 1-2% of financial performing organisations in the country, customer satisfaction is 96% and staff engagement is 92%.

New and innovative service models have been introduced along with market leading technology that delivers both client driven outcomes and considerable business efficiencies.

“It has been fortuitous for me that Focus ACT has given me an opportunity to work in the disability sector at time of great social change”.

Torrien will talk about the organisational, cultural changes and commercial challenges he faced at Focus. Torrien will explain how he improved the business with advice and strategic planning and how he brought the client customer satisfaction rating to 96% and has transformed the organization into the top 1% for financial performance across the sector.

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