CARE MANAGEMENT SOFTWARE

social-media-crm

What is Social CRM? Benefits, impact and processes. Social CRM, a social way of thinking about customer relationship management and engagement that focuses on using social media to enhance customer experience. Social CRM is still in its early days but customers are fundamentally changing the dynamics of the marketplace. The holy grail of social media … Read more

custom mobile development

How can we employ custom mobile development to improve client experience, productivity and business results? Australia’s companies are under pressure to work faster, smarter and more efficient. Accessing core data securely from mobile devices is key to reach those goals. Mobile solutions that enable business units and employees to perform and compete more effectively are … Read more

Cloud PORTAL for Customer Engagement hero blog

Cloud PORTAL for Customer Engagement & self-service Datanova introduces ‘FlowPoint’ a cloud portal preloaded with functions to engage and self-service your customers. FlowPoint works and is optimised for FlowLogic our sophisticated Cloud CRM Solution, designed to address the needs of Australian Community Care organisations will help you improve outcomes, operate efficiently, and meet the expectations … Read more

CX Cloud Improve Service Delivery Concept Abstract

Cloud Customer Experience for Community Service Providers, how to develop Journey Maps to improve Service Delivery Become customer-focused, more efficient and deliver outcomes that will help your company achieve its objectives. Service providers in the not-for-profit sector are facing a structural change in their business – from a government funding model to a user-pays system. … Read more

crm in a nutshell client centric concept blog hero

How Australian Community Care Providers Can Best Use CRM Strategy and Processes Customer Relationship Management is not only about technology. Applying CRM principles to the public sector is about enabling vision, strategy, and process change – it is using client centric principles to redefine and transform the delivery of government services to constituents. CRM can … Read more

CRM eCRM mCRM Case Management Cloud Solution Hero

Why Public Sector CRM? The Government vision for reform is guided by three principles. Government should be Citizen-centered, not bureaucracy-centered; Results-oriented; (and) Market-based. These reforms will progressively offer competitive, high quality services that meet the needs of the Australian population. The current standards for quality are under review. Google Slide Show Unleash the power: CRM … Read more

Business Communication

THE ULTIMATE BUSINESS IDEA FOR THE AUSTRALIAN COMMUNITY SERVICE INDUSTRY GO DIGITAL, OR DIE! Datanova introducing a digital engagement solution for the service industry to enable a plan engagement strategy. Companies focus is on the client, data and BI business intelligence and analytics. This will change the industry over the next three years and the … Read more