CARE MANAGEMENT SOFTWARE
Cloud PORTAL for Customer Engagement & self-service Datanova introduces ‘FlowPoint’ a cloud portal preloaded with functions to engage and self-service your customers. FlowPoint works and is optimised for FlowLogic our sophisticated Cloud CRM Solution, designed to address the needs of Australian Community Care organisations will help you improve outcomes, operate efficiently, and meet the expectations … Read more
Cloud Customer Experience for Community Service Providers, how to develop Journey Maps to improve Service Delivery Become customer-focused, more efficient and deliver outcomes that will help your company achieve its objectives. Service providers in the not-for-profit sector are facing a structural change in their business – from a government funding model to a user-pays system. … Read more
How Australian Community Care Providers Can Best Use CRM Strategy and Processes Customer Relationship Management is not only about technology. Applying CRM principles to the public sector is about enabling vision, strategy, and process change – it is using client centric principles to redefine and transform the delivery of government services to constituents. CRM can … Read more
Winning in the New World. What will be required to win participants business In the future, in order to keep business advantage and more importantly retain participants in the new retail environment, service providers will need a mechanism to bind the member to a service plan – delivering value in the relationship that is differentiating … Read more
Off The Shelf E-Government Solutions for the Public Sector Reduced budgets and increased competition for funding means qualifying and protecting your streams is an imperative. Delivering services under the a new care model means that you need to adapt and evolve the way you deliver services at present.We live in a consumer society. Giving the … Read more
Meaning of Mobile Cloud Computing Mobile cloud computing was defined in a 5 March 2010 entry in the Open Gardens blog as “the availability of cloud computing services in a mobile ecosystem. Mobile Cloud Computing is the state-of-the-art mobile distributed computing paradigm comprises three heterogeneous domains of mobile computing, cloud computing, and wireless networks aiming … Read more
A guide to what is cloud computing and the different types We explain cloud systems and include information on deployment and cloud services available. Cloud computing establishes access to carrier-class data centre technology with better performance, higher efficiency, and lower costs. The term ‘cloud’ came from the common use of the cloud symbol for the … Read more
What is metadata a Gentle Introduction to metadata In this article we take a simplistic view to metadata, in general ‘meta-data’ is summarised as ‘data about data’ and can be actually applied to anything. It is possible to describe a file on a computer in exactly the same way as one would describe a piece … Read more
2.5 quintillion bytes of data are generated every day! –A quintillion is one followed by 18 zeros Which is equivalent to 57.5 billion 32 GB iPads. According to IDC’s Digital Universe Study: The world’s “digital universe” is in the process of generating 1.8 Zettabytes of information With continuing exponential growth this projects to 40 Zettabytes in … Read more