CARE MANAGEMENT SOFTWARE
Cloud PORTAL for Customer Engagement & self-service Datanova introduces ‘FlowPoint’ a cloud portal preloaded with functions to engage and self-service your customers. FlowPoint works and is optimised for FlowLogic our sophisticated Cloud CRM Solution, designed … Read more
Cloud Customer Experience for Community Service Providers, how to develop Journey Maps to improve Service Delivery Become customer-focused, more efficient and deliver outcomes that will help your company achieve its objectives. Service providers in the … Read more
How Australian Community Care Providers Can Best Use CRM Strategy and Processes Customer Relationship Management is not only about technology. Applying CRM principles to the public sector is about enabling vision, strategy, and process change … Read more
Potential impact on Australian organisations whose primary business is disability and multi-service providers. The article describes Data Management Practices for Service Providers to ensure best business practices that have been identified as being important. And … Read more
Why Public Sector CRM? The Government vision for reform is guided by three principles. Government should be Citizen-centered, not bureaucracy-centered; Results-oriented; (and) Market-based. These reforms will progressively offer competitive, high quality services that meet the … Read more
Off The Shelf E-Government Solutions for the Public Sector Reduced budgets and increased competition for funding means qualifying and protecting your streams is an imperative. Delivering services under the a new care model means that … Read more
2.5 quintillion bytes of data are generated every day! –A quintillion is one followed by 18 zeros Which is equivalent to 57.5 billion 32 GB iPads. According to IDC’s Digital Universe Study: The world’s “digital universe” … Read more