Cloud Customer Experience

CX Cloud Improve Service Delivery Concept Abstract
Cloud Customer Experience for Community Service Providers, how to develop Journey Maps to improve Service Delivery Become customer-focused, more efficient and deliver outcomes that will help your company achieve its objectives. Service providers in the not-for-profit sector are facing a structural change in their business – from a government funding model to a user-pays system. ...

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CRM Strategy and Processes

crm in a nutshell client centric concept blog hero
How Australian Community Care Providers Can Best Use CRM Strategy and Processes Customer Relationship Management is not only about technology. Applying CRM principles to the public sector is about enabling vision, strategy, and process change – it is using client centric principles to redefine and transform the delivery of government services to constituents. CRM can ...

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CRM eCRM mCRM Case Management Cloud Solution

CRM eCRM mCRM Case Management Cloud Solution Hero
Why Public Sector CRM? The Government vision for reform is guided by three principles. Government should be Citizen-centered, not bureaucracy-centered; Results-oriented; (and) Market-based. These reforms will progressively offer competitive, high quality services that meet the needs of the Australian population. The current standards for quality are under review. Google Slide Show Unleash the power: CRM ...

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Difference between Data and Big Data explained

Big Data
2.5 quintillion bytes of data are generated every day! –A quintillion is one followed by 18 zeros Which is equivalent to 57.5 billion 32 GB iPads. According to IDC’s Digital Universe Study: The world’s “digital universe” is in the process of generating 1.8 Zettabytes of information With continuing exponential growth this projects to 40 Zettabytes in ...

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