CARE MANAGEMENT SOFTWARE
What is Social CRM? Benefits, impact and processes. Social CRM, a social way of thinking about customer relationship management and engagement that focuses on using social media to enhance customer experience. Social CRM is still … Read more
How can we employ custom mobile development to improve client experience, productivity and business results? Australia’s companies are under pressure to work faster, smarter and more efficient. Accessing core data securely from mobile devices is … Read more
Our FlowLogic, a highly sophisticated Cloud CRM and Case management system built and optimised for Australian Community Service Providers to stay compliant, competitive, productive and profitable. Service providers must establish an infrastructure to support the … Read more
Cloud PORTAL for Customer Engagement & self-service Datanova introduces ‘FlowPoint’ a cloud portal preloaded with functions to engage and self-service your customers. FlowPoint works and is optimised for FlowLogic our sophisticated Cloud CRM Solution, designed … Read more
Cloud Customer Experience for Community Service Providers, how to develop Journey Maps to improve Service Delivery Become customer-focused, more efficient and deliver outcomes that will help your company achieve its objectives. Service providers in the … Read more
How Australian Community Care Providers Can Best Use CRM Strategy and Processes Customer Relationship Management is not only about technology. Applying CRM principles to the public sector is about enabling vision, strategy, and process change … Read more
Potential impact on Australian organisations whose primary business is disability and multi-service providers. The article describes Data Management Practices for Service Providers to ensure best business practices that have been identified as being important. And … Read more
Why Public Sector CRM? The Government vision for reform is guided by three principles. Government should be Citizen-centered, not bureaucracy-centered; Results-oriented; (and) Market-based. These reforms will progressively offer competitive, high quality services that meet the … Read more
Winning in the New World. What will be required to win participants business In the future, in order to keep business advantage and more importantly retain participants in the new retail environment, service providers will … Read more
Big Data explained! Big Data is everywhere. Everyone knows it, everyone is talking about it. But what exactly is Big Data? “How big, really, is Big Data? This is actually a very intriguing question whose … Read more