CARE MANAGEMENT SOFTWARE
Data mining is a powerful, new and emerging technology with great potential in information systems. It can be best defined as the automated process of extracting useful knowledge and information from large or complex data sets that are not classified. The knowledge discovered by data mining techniques would enable NDIS and Aged Care Service providers … Read more
CRM and electronic systems are increasingly being introduced into healthcare settings. In residential aged care facilities (RACFs), CRM and electronic systems have the potential to improve care delivery while reducing caregivers’ documentation load and increasing the time available for residents’ care. In Australia, our audit of the official aged care accreditation reports shows that about … Read more
Abstract Collection, processing, and long-term storage of data for broad-scale, collaborative client monitoring and management pose technical and administrative challenges that, if not properly addressed, result in suboptimal management and learning. Data from many cooperators, often spanning multiple organisations, must be efficiently centralised and processed, and must be consistent in content and quality over the … Read more
NDIS changed the volatile year for every Disability service provider in Australia, it seems. While the galaxy of company owners attention continues to reorganise around the NDIS, cloud-based software for the NDIS is also exerting influence that we are only now discovering. We should be living the golden age of data mining, chomping through seams … Read more
Today the internet is a significant economic and social force and has brought more than just technological change to the business world. The internet has changed the traditional business model of organisation and forced the organisation to embrace operational changes. Difference between CRM and e-CRM is that e-CRM refers to electronic customer relationship management or … Read more
Intelligent Participant-Reported Feedback Service to engage, connect, improve and help participants achieve goals in their life. Under the NDIS, participants will have a plan that is tailored to your goals, personal circumstances and disability support needs. The NDIS presents challenges for disability service providers in determining their organisation’s strategic direction. On the one hand, there … Read more
Hear from the CEO of one of Australia’s most successful disability organisations and what it took to get there! We would like to welcome you to join us for a NDIS Information session with an industry leader, Torrien Lau, CEO of Focus ACT, Canberra. Torrien is currently the CEO of a mid-size not for profit … Read more
Decision Support System Creates Competitive Advantage NDIS My Aged Care Businesses continually seek competitive advantage for NDIS and Aged Care to establish a competitive advantage in the marketplace. Operational automation and visibility is key – the pace of digital business demands that the right decisions are made at the right time… often at a pace … Read more
The concept of customer relationship management is gaining attraction in companies across the world. Because businesses have come to terms with the opportunities inherent in the adoption and implementation of CRM initiative. CRM measure Service Quality with the establishment of divisions such as: customer experience, customer complaint, customer relations, customer value and advancement respectively, it … Read more
CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction. The term e-health is an emerging field at the intersection of healthcare, Information Communication Technology, and business process, referring to health services and information delivered or enhanced through the Internet and related technologies. Keywords: Healthcare: CRM 2.0 within E-Health, CRM 2.0; HIS; Social … Read more