CARE MANAGEMENT SOFTWARE
Adapting FlowLogic to Support NDIS Service Expansion: A Scalable Solution for Growing Providers As the National Disability Insurance Scheme (NDIS) continues to expand, disability service providers face increasing opportunities—and challenges—in managing growth. Whether scaling operations, adding new services, or expanding into different regions, you need a reliable, flexible system that can adapt to your evolving … Read more
Creating Effective Participant Personas In the dynamic landscape of the National Disability Insurance Scheme (NDIS), understanding your audience is more crucial than ever. As service providers navigate an increasingly competitive market, the ability to connect with participants on a deeper level can make all the difference. This article delves into the art and science of … Read more
In the ever-evolving landscape of the National Disability Insurance Scheme (NDIS), effective marketing has become crucial for service providers looking to make a meaningful impact and grow their businesses. As the NDIS continues to transform the disability sector in Australia, providers face unique challenges and opportunities in reaching and engaging their target audience. This article … Read more
We examine Gamification, Customer relationship management and Case Management as a communication and customer engagement tool for non-profit organisations in Australia.
Intensive consumer participation on social media has raised new challenges in terms of reputation management and CRM. We tackle the issue of online reputation management in the era of social media. It explores the practices of Social Media managers using a qualitative research methodology based mainly on online observation. It is not merely a case … Read more
CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction. The term e-health is an emerging field at the intersection of healthcare, Information Communication Technology, and business process, referring to health services and information delivered or enhanced through the Internet and related technologies. Keywords: Healthcare: CRM 2.0 within E-Health, CRM 2.0; HIS; Social … Read more
What is Social Commerce? Define Social Commerce. Social commerce is the next step in the evolution of eCommerce. Social commerce can be briefly described as commerce activities mediated by social media. In social commerce, people do commerce or intentionally explore commerce opportunities by participating and/or engaging in a collaborative online environment. As a relatively new … Read more
How to implement Aged Care NDIS Case Database Management & CRM 2.0 as a strategy for managing interactions and communication with patients/participants/clients which involves using Information and Communication Technology to organise, automate, and coordinate business processes. CRM with the Web technology provides Community Service and Healthcare Providers the ability to broaden service beyond its usual … Read more
Social media is a must for an organisation to remain competitive in the market. Social Media is a tool to manage relationships with customers and keep them closer. The use of social media marketing represents a strong factor in developing a CRM strategy. CRM considers the client the centre of a business and orientates the … Read more
CRM as a marketing attitude Thanks to information technology and network development, e-business has become a new economic mode and has evolved to play an important role in people’s daily lives. This is especially evident with the rise of online shopping – more and more consumers are searching for information and ordering goods online. The … Read more