We examine Gamification, Customer relationship management and Case Management as a communication and customer engagement tool for non-profit organisations in Australia.
e-commerce Web Development
Data mining is a powerful, new and emerging technology with great potential in information systems. It can be best defined as the automated process of extracting useful knowledge and information from large or complex data … Read more
Over the last years we stepwise implemented our vision of a personal cross-enterprise electronic health record (PEHR) in the Rhine-Neckar-Region in Germany. The patient portal is one part of the PEHR architecture with IHE connectivity. … Read more
The increasing use of the smartphone, tablet and growing computational power show immense promise for improved mobile health technologies. One of the advantageous medical uses of the integrated camera within this intelligent system is that … Read more
CRM as a marketing attitude Thanks to information technology and network development, e-business has become a new economic mode and has evolved to play an important role in people’s daily lives. This is especially evident … Read more
Gamification marketing campaigns: What is gamification? Experts seem to agree that gamification relates to the use of game design in non-game environments. In the past few years, gamification concepts have been successfully applied to a … Read more
Uncovering the Online Marketing Mix Communication for Healthcare Services Any business marketplace is a crowded environment of organisations that provide almost the same service. New organisations, which may or may not survive, enter the market … Read more
CRM as a marketing attitude Effective CRM systems, or customer relationship management, relates to the aspects of exchange that a business has with its customers. But CRM isn’t just a piece of software – it … Read more
Cloud self-service portal takes service to a new level Feedback from customers has shown there is a desire for chat functionality with e-commerce platforms. As a result we have introduced a new multi-channel customer feedback … Read more
Developing an e-commerce web site and the importance of testing before going live. e-commerce solutions test your site before going live A vital part of e-commerce web development and design is testing your site before … Read more