NDIS MyAgedCare value of digital self-service

NDIS MyAgedCare value of digital self-service cover
NDIS MyAgedCare value of digital self-service: Towards assessing the value of digital self-service options from a provider perspective Given the ongoing digitisation of service, understanding the value co-creation process in the self-service context is getting more and more relevant for NDIS and My Aged Care providers alike. Prior research on service co-production has primarily focused ...

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Intelligent Participant-Reported Feedback Service

Intelligent NDIS Participant-Reported Rating Feedback Service Article Image
Intelligent Participant-Reported Feedback Service to engage, connect, improve and help participants achieve goals in their life. Under the NDIS, participants will have a plan that is tailored to your goals, personal circumstances and disability support needs. The NDIS presents challenges for disability service providers in determining their organisation’s strategic direction. On the one hand, there ...

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NDIS Industry Leader Information Session

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Hear from the CEO of one of Australia's most successful disability organisations and what it took to get there! We would like to welcome you to join us for a NDIS Information session with an industry leader, Torrien Lau, CEO of Focus ACT, Canberra. Torrien is currently the CEO of a mid-size not for profit ...

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DSS Creates Competitive Advantage NDIS Aged Care

Decision Support System Create Competitive Advantage NDIS Aged Care
Decision Support System Creates Competitive Advantage NDIS My Aged Care Businesses continually seek competitive advantage for NDIS and Aged Care to establish a competitive advantage in the marketplace. Operational automation and visibility is key – the pace of digital business demands that the right decisions are made at the right time… often at a pace ...

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Managing customers: CRM measure Service Quality

Managing customers CRM measure Service Quality
The concept of customer relationship management is gaining attraction in companies across the world. Because businesses have come to terms with the opportunities inherent in the adoption and implementation of CRM initiative. CRM measure Service Quality with the establishment of divisions such as: customer experience, customer complaint, customer relations, customer value and advancement respectively, it ...

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Business Management: Online Communication towards social CRM

Business Management Online communication towards social CRM
Intensive consumer participation on social media has raised new challenges in terms of reputation management and CRM. We tackle the issue of online reputation management in the era of social media. It explores the practices of Social Media managers using a qualitative research methodology based mainly on online observation. It is not merely a case ...

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Aged Care NDIS Case Database Management & CRM 2.0

CRM Nursing Documentation System in Residential Aged Care Woman Wheel Chair
How to implement Aged Care NDIS Case Database Management & CRM 2.0 as a strategy for managing interactions and communication with patients/participants/clients which involves using Information and Communication Technology to organise, automate, and coordinate business processes. CRM with the Web technology provides Community Service and Healthcare Providers the ability to broaden service beyond its usual ...

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M-Health monitor NDIS progress

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The increasing use of the smartphone, tablet and growing computational power show immense promise for improved mobile health technologies. One of the advantageous medical uses of the integrated camera within this intelligent system is that patients can scan, analyse and make regular examinations in any place. With using M-Health monitor NDIS progress and goal outcomes. ...

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Social media marketing CRM to social CRM Strategy

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Social media marketing CRM to social CRM Strategy Social media is a must for an organisation to remain competitive on the market. Social Media is a tool to manage relationships with customers and keep them closer. The use of social media marketing represents a strong factor in developing a CRM strategy. CRM considers the client ...

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Mobile social media: New element of digital marketing

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Mobile social media: The new hybrid element of digital marketing communications It is difficult to imagine our lives without mobile phones. According to a the ABS.gov.au Household Use of Information Technology Australia in 2014-15, "Australians on an average own 3 digital devices and ownership of many digital, mobile and connected devices has reached critical mass. ...

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